Very nice hotel. They upgraded us to the 4th floor where we get a few extra perks. AC works great, restaurant in the building, and great furnishings. We also have access to more TV channels than Ive seen in any other hotel.
Excellent place to stay - right next to McAllen Convention Center. Rooms were very clean and in great condition. Staff was very friendly and courteous. Recommend getting an omelet at the breakfast bar.
That was very attentive to my details. The facility was clean. The entire team went above and beyond to ensure that my accommodations were comfortable with great support.
Breakfast is delicious, cook to order breakfast. The rooms are smaller than when it used to be on 2nd Street and expressway but breakfast made up the difference :)
I have been staying at Embassy Suites by Hilton McAllen Convention Center since last year for work. For the most part, I end up staying for about a week. I travel plenty for work duties and have stayed at many hotels (many Hilton brand hotels) all over Texas and the U.S. However, I will say that this hotel is my favorite hotel. To start with, the establishment is always pristine and operated by the most respectful, professional, and caring individuals. The breakfast selection is the best. Chef Fabian makes the most scrumptious omelets and pancakes to order and always has his homemade salsa warm and ready for hotel guests. One of my favorite individuals is Mrs. Linet. She is absolutely a gem and one of the most diligent and genuine human I have ever met. Every morning, Mrs. Linet makes sure that I have a breakfast and service that will start my day on the right foot. She is always so attentive, timely, and professional. Mrs. Linet delivers on all aspects of her duties and conducts her job with passion and respect for hotel guests. I look forward to many more stays in McAllen and many more omelets!
Always a pleasure staying here. Service is top notch. Love the continental breakfast. Fabio, the omelet and pancake cook is always amazing, he does such a good job and works so hard. Very personable and great service.
This hotel really makes it worth it. After having to book a week long business stay here the morning kitchen staff for on the border were very pleasant and formal and loved being greeted by their warm presence and welcome vibes. It was as if being welcomed into their south TEXAS home. Fabian and his salsa and beans and friendly greetings to Linet and her friendly chats and customer service on how my day was going. How my stay was and being a host of the wonderful city of the RGV advising on places to check out.Also want to highly commend the cleanliness of this hotel and LOVE the evening happy hour. Will definitely be booking my stay here. Even if I have business all the way in Brownsville. They KNOW how to run a great and welcoming Hotel.
Hospitality is the best always! Their complimentary breakfast is excellent! Is not your ordinary, the taste is like a restaurant style , the grill check makes the best omelettes and makes Mickey shape pancakes for the littles ones.
My family and I have been staying at the embassy suites McAllen convention center for almost 2 weeks and our experience has been wonderful from the nice polite people at the front desk to the wonderful staff in the kitchen Linnet and Fabian are two excellent workers they really make you feel welcome. Always so attentive and with a smile on their faces. Also housekeeping is been wonderful and so attentive Eva, Jenefer and other workers are been really nice and hospitable. We highly recommend this property. Very satisfied with the service 🙏🙏🙏🙏
Everything was great, but when I called the front desk and asked them to prepared the sofa bed into bed, They said we have to do it ourselves. Breakfast - orange juice was more likely water, the food was great. Comfortable beds and bathroom, we asked for the premium level suite. Will stay again in February.
Great location. Polite, friendly, and respectful staff. Excellent service and food. Very clean room, lobby, and grounds.Not pet friendly unless pet is a service animal, even though we searched specifically for pet friendly places. Charged us $150 + tax carpet cleaning fee.
For the price I payed i was very satisfied. The Border reastaurant was not good at all.fajitas were over cooked.(dried and toasted,rice was dry and hard .but hotel was very clean and staff was very friendly 😊♥️
Not reliable, Embassy canceled my prepaid stay. At the time I arrive they were out of rooms. Worst experience. Managers Duvin Maldonado and Jacob Lugo were the responsables and did not were sorry at all.
Newer hotel with excellent service. We appreciated the upscale decor and a great feeling of quality.
Only complaint I have is the loud music blasting for hours on Friday and Saturday evenings. Seems like it turns into a club and is no longer peaceful to stay at during those times.
This place oozed a lot of newness. Appreciated the cleanliness of the hotel as well. The rooms are slightly different than the historical dark rooms of the Embassy. The layout is fantastic for each room. This place seemed like the place to be. Highly recommend. Hotels are expensive for the most part, but this place is worth it.
Clean, good service, and free happy hour every day from 1700 to 1930.
Their staff, rooms and services are great. Close to shops and restaurants. Best breakfast so far.
Everything about this hotel was amazing. Rooms were equipped with all essentials and very clean as well as delicious fresh breakfast but most importantly, the staff was professional and courteous. Loved the luxurious comfort. We highly recommend it!
Nice new hotel in a busy area with plenty of restaurants and shopping.
I always enjoy staying at this hotel. I love the extra space and the fact that we can have visitors over and offer them a space to hang out. I have not been to the breakfast buffet recently or since the pandemic but that is just a personal choice. The location is great, near and surrounded by food, beverages, shopping options.
CleanGood serviceComfort roomsPool cleanGood breakfastBest location
Hotel wasn’t bad. I have a Tesla and choose this hotel because they have chargers on site. Unfortunately they all do not work and there was a non electric car parked in one of the charging spaces. When I told the front desk they didn’t seem to care and I was told that they allow that. Not okay when you are also a guest and need to charge and there are no other charging spots available. They didn’t even offer to contact the guest to see if they would move their vehicle to the MANY other open parking spots.
I just went for dinner, nice hotel. Really cool atrium area.
Beautiful hotel. Great location! Excellent service!
Awesome place to go dancing with live music and have some drinks.
After a long week of work its nice to relax at the adult beverage section area withJessica, Paola, Gabby and Ritz serving you with a smile.
Positive: I love staying here.. Beat place to stay! Negative: Parking..
Great weekend stay. Friendly service, clean room.
Nice hotel , very clean , also the staff is very friendly specially Fabian in the breakfast station , always cheerful and friendly towards everyone . The other lady that works in the omlet station is very rude . Fabian and the front lobby staff is the reason why I give this place 5 stars .
Very new, very clean and well equipped. COVID is making it impossible to rate the staff because there is very little interaction with them. But the bar staff were very nice, helpful and quick to wait on us.
Had a great experience at the Embassy Suites. Staff were very customer service oriented. Christmas decorations were going up. Live music on Saturday evenings. Will visit again.
Very friendly front desk. Delicious happy hour hour fun bartenders. The room and hotel are kept very clean and everyone wants to help you when they can. Loved it and will definitely be staying again.
This hotel was spotless top to bottom. They also had extra amenities like an actual breakfast not just grab and go snacks as well as an awesome happy hour that included free drinks. That brings me to the main reason for the five star rating and that is the bartender Adriana was amazing. She had some of the best customer service I have seen in a long time. Not only towards me but I watched her help a group find a specific place to eat let them look at the menu on her phone and help them order. She really went above and beyond.
We stayed there for three days and everything was great except a few things. One, the cold water in the bathroom sink does not work, it barely trickles out. Also, the bath tub spigot was broke and you had to hold the spigot while lifting up on the knob that makes the water come out the shower head. Also, for such a nice room with two rooms, the showers should be walk in, not have a bath tub. Now I know why these room pictures on their web site does not show the shower area. Also, there were NO soda drinks in any of the machines on any floor. But I dealt with all of this because the breakfast every morning was AWESOME, and the afternoon/evening drinks were AWESOME too. The cooks and the bartenders deserve a lot of credit. We will stay here again when we are in town for sure but will find out if any of the negative items were fixed or modified first.
Positive: Didn¿t stay , did have disabled room
Great staff, clean, tons of parking, tons of electric parking, and spacious rooms!
Reviewing On The Border Mexican Restaurant inside the Embassy Suites.First time visit. Excellent customer service. Food and dessert were fantastic. Chips and dip are provided once you order your drinks. I ordered a Chimichanga for dinner, which came with rice and beans, and Sopapillas for dessert. Probably some of the best food I have had here in the Valley. The Sopapillas come with chocolate and honey dipping sauces. The waitress had just gotten hired recently so she was learning, but she made sure we had everything that we needed and our drinks never got empty. She was the best. Highly recommend On The Border!
Good location, spacious rooms, fresh omelet in the morning. At times, the staff can surprise you with their effort to make your stay comfortable.
The service I received from this property makes me not only want to fill out a 5 star survey for it upon checkout but also is necessary of an additional review on Google. Joe and Violetta are a testament to the standard which Embassy Suites upholds. They worked closely with me in booking multiple rooms and helped me ensure my wife and I got the privacy we have been needing for a long time. Thank you Embassy Suites for raising and setting the bar, and thank you Joe and Violetta for being the face of that standard and providing stellar service.
The room was hot. The bathtub shower had hair in it and the breakfast was more like instant and like powder orange juice. Before breakfast was very fresh and homemade. I had stayed at an embassy in while and was looking forward to the stay but I and the family were very disappointed.
I only experienced the lobby of this hotel. I picked up a to go order from the On the Border Mexican Cantina in the lobby. It was a Wednesday night and happy hour was on and poppin. The loby decor is sleek and upscale with furniture arranged for mixin and minglin. The full length windows in this portion of the lobby allows for a ton of natural light in the area which adds to the upscale ambience. There are two bars in the lobby one within the lobby sitting area and the other bar across from the lobby sitting area belongs to On the Border Mexican Cantina. The On the Border Mexican Cantina has its own bar seating that is more intimate. The Cantina offers indoor & outdoor seating.I was in town on business staying at the DoubleTree Suites which has its own restaurant the serves Mexican fare but I can say On the Border Mexican Cantina has a wider variety of menu options and the food taste better in my opinion. The hotels are at most 15 minutes away from each other. It was a convenient straight shot down the freeway. I will be back again to eat definitely. If I get a choice on my trip I may stop in and stay a while.
Gorgeous property. First time ever staying at embassy suites and I was amazed. Rooms are so beautiful. Clean and very modern! The hotel was beautifully decorated for the holidays. The staff were lovely, especially Lizette, who responded to Msgs via the app. We were upgraded to a bigger suite being diamond members. Breakfast was lovely with a wide selection and the evening drinks were well organised. We will definitely stay here again when we’re next in McAllen.
Second time staying here...its very quiet so you can definitely get some well deserved rest 😁room was clean, comfy and cold...and the bathroom was super roomy I love it! Breakfast was pretty good, the cooks arereally nice. Happy hour was ok, the beers are usually better and have snacks at other locations, but (Im guessing) the most common beers down here are budlight and miller so that maybe why those are available...but Theyre free right so cant complain lolAll in all we will continue to stay here every time we come out to watch concerts.
These people must work here.. This hotel is horrible and the food is the worst. Just poor quality. Staff just on their own. They ran out of towels in the rooms and at the pool. I think guests were taking pool towels because the hotel was out. It just Didnt feel clean.
I highly recommend this Embassy Suites In McAllen TexasGreat price for connecting roomsVery clean and ModernStaff was welcoming and friendly from the time we arrivedGreat breakfastWe will stay at this location every time we travel through McAllen and I will recommend to my family, friends and colleagues.
The rokm/apartment floor design of this place will make you fell at home!! Great facility. I slept like a baby. Front desk clerk Christian was friendly, prompt, professional, and very helpful. Great stay. I slept like a baby too, which is not always the case when youre on the road year round!!
I did receive a poor customer service from Violet, Lizette and Carlos. I was assigned a room that had no signs of being sanitized. I was informed by the three individuals above that it was the new Hilton’s policy. There were several unoccupied rooms in the same hallway and I was not allowed to be relocated. I expressed my concern ame let them know that I felt unsafe. Per Hilton’s policy still noted on the Hilton Honora recording, all rooms are sanitized and a tag is placed on all the doors. Mine has none. Again, I didn’t feel safe. I asked them to cancel my reservation. Carlos indicated that no charges were supposed to be posted. No probe of this was presented to me. So, next I was told that I was going to be charged for the first night cene when I didn’t use the room. It took several attempts to have them void the charges. Last word is that they will void it. Will see…I really don’t recommend this hotel if you appreciate your safety and health.I moved to double three and it was night and day. Super nice and educated front desk. This will be my preferred hotel going forward.
I spent my birthday weekend in McAllen and I loved staying at the Embassy Suites. All of the staff were wonderful and helpful. My room was spotless and the breakfast delicious.
Positive: Most friendly staff! EVERYONE was so friendly and helpful! I would definitly stay again just because of them. Negative: Nothing! It was great.
I stay at a lot of different Hilton properties and this was one of the nicest experiences to date. Great looking property. Staff is friendly and the place is clean. I will definitely be staying here again in the future.
Nice and friendly staff with excellent atmosphere and facilities. Walking distance to a wealth of shops and restaurants to include On the Border that is in the hotel.
Very nice lobby, our room was spacious and super clean. Friendly staff. Highly recommend.
The room and staff deserve 4 Stars everything was awesome. Love the robes, nice touch. Nice breakfast. However this is a non smoking hotel and someone had smoked A LOT. I think the cleaning staff was leaving the door open to air out the smoke. Unfortunate, as we were leaving and had to walk through a smoked filled hallway. While I cant blame the staff there needs to be a better way to not exposeGuests. The only other issue was the hallway was ice cold it made the long walk to our room miserable. We would come back for the room and nice staff.
Was a excellent place to stay very happy with the room and staff very clean. I really love the building set up very nice.. The workers there very nice respectful the cost is responsible. I recommend people two stay. I would love to stay there again. Thanks again...
Stayed here during my trip to attend a party. This is a very different looking Embassy Suites. It’s very contemporary, clean and has an awesome lobby. Location is A+ ! Rooms are spacious and nice. Great drink and snack selections for the happy hour reception. They also had a live band in their spacious patio on Friday night. Awesome continental breakfast with made to order omelette. Highly recommended and will come back again.
Didnt stay there, on the border excellent with bar and EV chargers
Loved staying here! I was here for extended business and I had a corner room in the top floor. The room had high ceilings, big windows, and central air conditioning. The walls werent thin and the windows drowned out the weekly Friday night Salsa party that was always held on the patio every week. The room itself was very well appointed and I had room to spread out and unwind. The restaurant downstairs was pretty good! I ordered a club sandwich and onion rings and received enough food to feed an army! Great service and food value. The lobby is very welcoming and was really a great place to sit and convene with friends. Hotel staff was always on point. Iany issues I had were immediately addressed. Id definitely stay here if I come back to the Valley.
I was very impressed by Embassy Suites during my stay. The staff was very helpful, everything was clean, the room was huge and very comfortable. The breakfast was an impressive spread of both freshly hot entrees and premade pastries/bagels etc. to grab and go. The bar had the happiest happy hour you could ever ask for, FREE DRINKS. I was in town for work, but my outstanding stay made me want to come back to McAllen to visit.
Hotel has a nice environment except for the bar. The bartenders suck.
Nice new building. Happy hour snacks and beers available sub par compared to other embassy suites. Nothing great here.Update: found bath robe with stain on belt. It was actually sh*t after smelling. Called front desk they said they would send up new one. Never got it. Maids never cleaned room on non checkout days. I had to ask them after 5pm when I saw them in the halls. This was the worst embassy experience as a gold honors member this property was a huge let down.
Great hotel. Clean rooms. Good size tv. Lot of outlet to charge mobile devices. Great breakfast. Good Happy hour. Not really good mixed drinks.Front desk not really good service. Not knowledgeable.
I checked into the Embassy Suites last weekend which was a nice property. I waited a bit as i checked in but finally someone arrived and checked me in. The room was good and breakfast was good as well. I knew i would possibly be late checking out so i let the front desk agent know i would possibly be leaving later the 6pm and what would the rate be. She said the latest she could give me would be 2pm and I said ok. I left a 2pm and was still charged a late fee. I have managed hotels for over 10years and have never been charged for a courtesy late check out. I tried calling the hotel to resolve this miss understanding and after several attempts of someone finally picking up the phone and calling back and forth they still charged me a late checkout fee. Out of all the cities I have been to the valley has been extremely unaccommodating when it comes to customer service. I would not stay here again. Be aware of the terrible customer service.
Clearly the best place to stay in McAllen. Conveniently located near an outdoor mall with lots of places to eat. My wife accompanied me on a business trip and enjoyed it.
This hotel is good but not up to the standards of most Embassy suites . For example the breakfast is reduced as well as the quality. The staff is for the most part friendly but some of the staff become frustrated if you ask for more than they want to do. Overall the hotel is okay, but needs to improve its standard of service.
Our stay was wonderful. The room was very clean and we enjoyed the pool. The staff was helpful, our TV wasnt working and they sent someone right up to fix it. Happy hour and breakfast are GREAT! We will definitely be staying here again.
Very nice and clean hotel, rooms are very spacious, bathroom in particular stood out the most. Lighting was great, TV was good, overall no complaints. Bar is open late too.
Love this place!! I keep coming to this hotel. It is my favorite. They have ready-to-make breakfast, complimentary drinks and snacks, and an excellent restaurant inside. The rooms are quite beautiful especially at night when you have your shades open. Definitely recommending this place!!
We loved it! Staff was super friendly and helpful. The location is perfect 👌The happy hour and the breakfast is amazing. We will definitely stay again soon
This is a great choice while traveling to the RGV. I have stayed here several times and it’s always clean and comfortable. It seems a bit more upscale than other, older hotels in the Valley and I particularly like the location since it’s very walkable. A special thanks to Crystal one of the managers here who recently helped me with a billing issue that was totally my fault. She went out of her way to provide assistance.
This was our first visit at this hotel and trust when I tell you we will return. The suite was perfect, everything so clean and fresh. The staff was unbelievable, they were so sweet. We loved the great complimentary breakfast and the complimentary happy hour. The drinks were perfect. We will see you soon.
The hotel was very clean in every aspect except forThe fact we found a syringe left on the floor next to the wall near the desk in the bedroom. We told the front desk & they apologized. I know housekeeping has alot of rooms to clean but that’s pretty disgusting!The breakfast was delicious and the beds were comfy!
The front desk was very courteous, the young man was very helpful and friendly.My wife and I had a great dinner served by Michael who was just as friendly and courteous as the first young man at the front. We will definitely stay and eat here again!
The Embassy Suites in McAllen is one of the best hotels Ive ever had the pleasure of staying. The rooms are phenomenal, the hotel is beautiful and classy, and the staff are very respectful and accommodating.
The embassy suites was a fantastic experience. The hotel is very nice and modern. The rooms were clean, well kept and spacious, inluding a large desk/table. The breakfast that was included was really good and included made to order options. There was plenty of convenient parking. Overall it was a great experience and for a great price.
Me and my family had about a week long stay, my husbands truck was getting some updates and we were stuck without a car due to car rentals not being available to us, and everyone there was so helpful and sweet, the shuttle and drivers were absolutely great and accommodating to us all! Breakfast was great, there was one young rude boy working the late afternoon shift that was a little rude to my son when he fell after them not putting a wet floor sign, but other than that, would most definitely book there again when in the valley!
First time staying at the embassy hotel and I have to stay one of the best hotels I’ve stayed at so far. They have live music and an awesome indoor and outdoor bar. Bartenders are friendly. My wife had a cucumber martini & she loved it. I believe The bartenders name was Jocelyn. Also my compliments to the chef. In walking distance from restaurants/stores 👍👍👍
Really great stay. Clean, friendly staff, and just a really nice hotel. Not all Embassy Suites, I stay in, are as new or updated. It was a nice stay.
I would definitely recommend staying here. The hotel lobby is absolutely beautiful. The lobby had a bar and a Starbucks. There is a wonderful outside area where you can sit and relax or eat. The hotel also had a restaurant. I only ate breakfast there but the breakfast was delicious and had lots of options. room was beautiful and clean. The bed was super comfortable and had soft pillows and sheets. The bathroom was clean and big, with a nice shower in it. Overall the room and hotel were wonderful.
Walked in to a spectacular hotel with the best and fastest check in. Noe settled us into our room, offered us complimentary popcorn and then followed up with a text message to see how our room was and if we needed anything.Beautiful room with a specious restroom and lots of mirrors. The living area was roomy and very chic. Unfortunately we never used it. Hotel has a bar, restaurant, and a Starbucks not to mention an amazing breakfast.
Very clean, friendly and exceptional customer service, great restaurant and coffee bar on site.
I had reserved a room with 2 queen beds weeks before our arrival. We drive in from San Antonio about 10 PM and when we check-in we were told that there were no rooms with 2 queen beds because they had given them all away to a large group. What was frustrating was the attendant seemed not to care whatsoever. We slept it off with terrible pillows. In the morning I spoke with a supervisor and she gave us a 40% discount and I appreciated her doing this as this was the only bright spot of the stay. I would have to say service was bad, breakfast was not very good and pillows were terrible. I will never stay there again. Fortunately, we don’t stay over night in McAllen very often, but the next time I will go AirBNB.
Hotel staff was friendly and efficient. Room was clean with comfortable beds. Pool was clean. Breakfast was hot and fresh.
This hotel is absolutely beautiful. The staff is really friendly and cares about making your stay a great experience. The rooms were really nice and clean. We ate at the restaurant and the food was amazing. We will definitely be back.
The rooms are spacious and super comfortable. The hotel has a nightly open bar happy hour from 530-730 and live music, its awesome. I had a great time here and hope to stay again if work brings me back to McAllen.
The hotel was really nice. I love that they have free drinks and snacks between 530 and 730 pm. It would have been 5 stars except when I sat on a couch in the lobby I felt something wet underneath me. Another guest had peed on the couch and the staff left it there without putting down a sign.
My husband and I stayed last night 1/19/19. The room was great but our sheets had a big nasty stain on them It was late so we didnt request a new room we just took off that sheet. I took a picture of it and showed the young lady at checkout. Nothing was done to address our I inconvenience. I have the picture saved on my phone.
Very nice 👌👍👏, had a good time
Had the pleasure of staying here for a month due to work! I cannot thank the staff enough for welcoming us and keeping us feeling welcome and comfortable this entire time! Breakfast here is delicious! And the chief who makes the breakfast is extremely nice and welcoming every morning! Would totally recommend this place to anyone!
**NOT SAFE!!!!***This past weekend my husband and I stayed at the Embassy Suites near the Convention Center in McAllen for a relaxing night. While I was getting ready for dinner, my husband noticed the remote wasn’t working so he called the front desk to replace the remote. The front desk staff was nice and delivered the remote to the room within 20 minutes. After dinner, we returned to the room to relax. Before we fell asleep, my husband got out of bed to ensure that the do not disturb sign was on the door and that both locks on the door were locked. At 1:32am we woke up to hearing someone at the door and within seconds, a man walks into our room. My husband quickly got out of bed and yelled “HEY!!!” and the man left and slammed the door behind him. My husband went to the door and noticed the maintenance man at the end of the hallway. I quickly called the front desk and they stated that “their system was down” and it showed that the room was vacant and they allowed the maintenance man into our room “to do maintenance”. However, this doesn’t make any sense as they knew the room was occupied as we had requested someone to replace the remote, we had a do not disturb sign on the door, had locked the hotel lock and the deadbolt, yet, the maintenance man still managed to get into our room.Our relaxing night quickly turned into a very traumatizing night. I am unsure what their intentions were and what would have happened if I was alone in the room. A similar situation has happened at an Embassy Suites in another state where the maintenance man also disabled the latch to a woman’s room in the middle of the night. I hope this event is further investigated and that this doesn’t happen to anyone else.
Nice hotel. Rooms are spacious and super clean. Staff is wonderful and speak in Spanish. The breakfast makes you feel you are in Mexico. It also has American breakfast. Everything is delicious. The hotel is walking distance from the convention center. Many restaurants to drive to or even make a drive. Good location close to shopping, dining, airport and main highway.
Made advance purchase for one night. When I received my credit card statement, hotel charged my card twice. Once Hotel discovered their error, began reversal process told me it would take 3-5 business days to receive credit. Unacceptable!
We stayed May 9-10 I book the night before online. But called after to be sure it was still good no one answered called ( 3 times ) at arrival did electric we were able to check in the early, we were pleased , until we saw that no snacks ( upgrade the room so we can have some for our kids ) we ask and they said because of the virus they were not doing it, but they had lil snack Bags for afternoon gathering?, next day we were surprised that at 3 pm our room wasn’t cleaned , no coffee/ tea when asked they said we had to request it ( again No ONE TOLD US ,INFORM US OR LEAVE A NOTE AT ROOM OR RECEIVE ANY EMAIL ABOUT ITSome of the personal were good other breakfast morning it was a chaotic only one person cooking and doing everything ( he was doing his best) we had to go out after waiting for like 30 minutes or more next day we didn’t bother to go to breakfastTotally not what we are used to or we were expecting
Great clean, safe place to stay***** 5 Stars
I stayed at this hotel for about a month. Overall it was a great place to call home for a month. The rooms were spacious and had plenty of room to not feel crammed. The small kitchenette was nice and had plenty of room. The bathroom was also huge.They had FREE happy hour every day with small snacks. It wasnt the greatest liquor, but it was FREE! The bartenders were super sweet! On Friday nights the hotel had music and dancing outside. I only went once, but it was a lot of fun. It was packed! The free breakfast is one of the best I have experienced at a hotel. They have a ton of options and an omelette station..There was always plenty of parking outside. They also have a shuttle which will go anywhere within a 5 mile radius. The hotel itself is located within close walking distance of a ton of restaurants.They have a gym which was decent as far as hotels go. Unfortunately one of the ellipticals was temporarily out of service for a month which was frustrating.They also have laundry machines. Used them a few times, and didnt have to wait too long.Overall, impressed with my stay.
This is our go to hotel for our annual visit to the Basilica de San Juan. The location is ideal with its proximity to the highway and not to mention a shopping center directly behind the hotel with numerous restaurants also. The convention center is always beautifully decorated for Christmas and even had a small train for kids to ride. The actual hotel is lovely. The rooms are so spacious and the beds are so comfortable. They even have a complimentary breakfast buffet that is really good. We have never been disappointed and will continue to stay here.
Besides Hyatt, Embassy is my 2nd choice of stay always! This Embassy Suites was phenomenal! From check in to my room, to dinner to breakfast- just a great experience. Particularly, the young lady Rory who works in the restaurant, she was such a delight. Just wonderfully kind, helpful and happy to be doing what shes doing. She went out of her way to make sure that my order was what I wanted. What a gem! The young lady who checked me.in was also fantastic. For the first time someone asked me FIRST if I was a rewards member; I didnt have to remind her! Great job!
We went for a training . The main conference room was beautiful and spacious. Meeting rooms are extremely small for certain gatherings. Lunch was excellent so was lunch service. Morning coffee and cookies had delayed and awful service.
I have stayed at many Embassy Suites and this is the worst I have experienced. They cocktail hour is cheap white or red wine, undrinkable, the snacks consist of Chex mix , cheese cube, and celery or carrots. I must say the breakfast is good and the morning staff and chefs are wonderful. The dinner, we ate there 3 times, was cold, and was not good, service even worse. House keeping a joke, came back to room at 4:20, not cleaned, explained to manager I have dinner at 6 and need to shower, dress, he said they start at the top of the hotel and work down, I ‘m on the top floor! Embassy Suite was one of my picks when traveling, not anymore.
The rooms are very clean. The beds are super comfy. Free breakfast was yummy. Overall very happy with the stay.
Rooms are really nice but the food leaves much to be desired. When ordering drinks from the bar make sure you pay attention, as you will get the cheap stuff even if you pay for the premium stuff. The bartender will just use the cheap stuff and she will say the menu is outdated.
Positive: I love the happy hour and breakfast! excellent service and very clean
Great hotel! Incredibly and fresh. Excellent staff. Not only is the hotel is very nice but the shopping center it borders is equally as awesome. We will definitely be staying here again.
Amazing hotel. Beautiful location and rooms are spacious!! Highly recommend!!
A most excellent hotel. Common areas and rooms were kept immaculate and clean, staff was efficient, friendly and professional. The restaurant was very good, the Dream Burger was the tastiest burger I have had in a long time, simple, no frills burger, but very good...
Complementary breakfast is the best. Made to order omelets, or you can choose from the buffet , eggs, bacon, beans , sausage, waffles...etc....customer service is great. Rooms were clean. Very happy with our stay.
Great stay, friendly staff, complimentary happy hour and breakfast...
Clean rooms, great front desk service, and accessible to our event. Happy hour in the evening with snacks, drinks, and TVs for the big game were a place. The breakfast, staff, and cooks were my favorite!
This place is amazing awesome customer service.
The overall experience is very inviting and friendly, the staff are very helpful and smiled at me upon any interaction. The services were very quick and efficient as well as the overall running of the place. The common area is beyond inviting and the aura makes me want to visit agaij the next time I need to book my hotel. Great experience!
Life is too short to stay at Home 🏡. I just found out that 55 percentage of people prefer not to go to church because of the pandemic of coronavirus. Until the Virus is completely gone theyre going back to church. Today we United two Churches together as one with God.😍😘👍👏🔥In Gods house this beautiful Gloriaous Morning!!!!...💪🙏🔥🌈
I have been at the Embassy attending a training so what I can talk about is the meeting rooms and the staff service that was just excellent.Meeting Rooms were so clean and the same as for the facilities, staff service was all the time there for any need.And the food and amenities just excellent since the breakfast to the last snack by the end of the day. So if youre planning a training event or conference consider the Embassy.
Clean and inviting lounging area with light music. Room was clean, cool and filled with snacks. The pool is a decent size but coukd of used a good cleaning to remove the msny bugs. I was glad there was a hot tub but when I saw kids eating pizza in it i opted out. I was glad there were towels available when I returned to my room. Happy hour is good and makes you feel appreciated. The drinks are cheap but I treated myself to a pina colada. The first bartender was attentive and made it perfect, but my second fell flat when another bartender took her place. It didnt even have that pink stuff in it which made it soo good and she put waaay too much coconut. She didnt get it right the both times I asked so I drank it anyway since I paid for it. The restaurant inside wasnt that good either so I recommend just going out to a nearby restaurant.
This hotel is EXCELLENT! The Hotel itself is beautiful but the STAFF and Their CUSTOMER SERVICE is what makes it SUPERIOR!!We recently had a small event of about 35 people and Yulissa, the event coordinator could not have done a better job! Carlos, also went above and beyond in helping to transform the event rooms ... Armando was our server and I can’t say enough about how well he took care of us ! Thank you , thank you, thank you Embassy Suites !!!My daughter’s birthday was incredible!
Loved it. The two rooms, two tvs and mini kitchen worked really well for my sister and I. Free cocktails and breakfast were the cherry on top!
One of the best places to stay in the valley. It’s location right next to the new convention center and all the new shops is perfect, not to mention all the entertainment available in the lobby. Oh don’t forget the free drinks available to guests from 5:00 to 7:00 to help you relax after a workday.
My stay was excellent, great service. My Bartender Adriana made my experience pleasant during my deployment. I would highly recommend this hotel and the bar.
Havent been to McAllen in years but so glad to see this new Embassy up and running and in a wonderfully convenient area of the Convention Center. The former Embassy Suites was bigger but just got to be too old and dated.I walked into my room and was VERY happy with how spacious and clean and nice everything was. I had an issue with the hanging rod in the closet, but I told the front desk and they got maintenance to fix it before I got back from a meeting. The bed was quite comfortable, had five pillows and the A/C worked beautifully at the end of summer and with McAllens oh-so-wonderful humidity. The light into the room with the light-colored decor made the room seem so bright and welcoming.The free breakfast is very nice (Id like to see less carbs but eggs and bacon and fruit will do), the happy hour they have from 5:30-7:30 is pretty sweet, and the gym and pool are both well kept and helpful!I was really, really satisfied with my stay and will definitely come back the next time I come to the area (for work or pleasure).
Family Reunion And a Birthday Party.Everything was perfect, fantastic service, staff ever so helpful, polite and friendly.Breakfast was great.Room was pristine and amazingly quiet.
Ok, the food is nasty. Never order fajitas at this place, it was served cold, no flavor at all... never eat here they have a poor chef.
Never stayed at this new location, but we went for their Thanksgiving buffet. Overall, the meal was disappointing. My wife could not get dark meat. Whats up with that? Food wasnt hot. I suspect that everything was cooked the night before. Probably could have had a better Thanksgiving meal at Cracker Barrel, and it wouldnt have been $30 each.
Great stay from start to finish.
This is a beautiful hotel. Unlike the past standard model, this is very stylish and more comfortable. From the lobby to the room I felt like I was in a high end hilton...with very reasonable embassy prices. I could see myself staying at one of these long term if I ever needed.
I had a great stay during my conference. Very nice suite (329). Also, breakfast is delicious; live music over the weekend, and daily complimentary drinks and snacks at the patio.
Staff friendly service was okay .. rooms clean, however request everyday service for room and they never did... TV in bed room stayed broken for the full stay ... restuarant was perfect
Fantastic hotel to stay overnight or host professional events. The surrounding area is divine with a colossal pond with a few ducks. The rooms are incredible with furbished sheets and great service! Highly recommend this hotel/area to visit.
A newer hotel in McAllen near some great restaurants and shopping..The hotel has great amenities and spacious suites. Great staff to help answer your questions and love the on site Starbucks cafe and restaurant for breakfast. Lounge was busy with tvs tuned to the world series. Business Center off from the lounge and cute patio where complimentary beverages with snacks provided. Stay here.. you wont be disappointed.
Take a sweater the conference rooms are extremely cold. Which isnt necessarily a bad thing but you get cold easily take a THICK sweater. Nice looking place. Wish the pool didnt require access code we could have used some 🏊🏼♀️⏲ after so much training.
The best experience in McAllen ! From the time you step into the lobby to the special events on Fridays, everything is splendid. The staff cares about the guests and always go above and beyond, Jacob the GM embodies good leadership and soft skills. Marie is the true standout at the front desk.
Everything was great. Love Hilton chain. Perfect location. Close enough to everything and far enough away from the congestion near the airport. Room was spacious and clean. Found my go-to hotel in McAllen.
Very nice place to host a great family/friends party with;. I was there during the New Year festivities and was pleased with their Premium rooms.With very good and drinks services, I recommend their Live music on Friday night.
Absolutely georgous facility with nice rooms. Recently added On the Border Resturant. Located lots of shopping and restaurants.
I always look forward to staying at the Convention Center location. The staff goes out of your way to make you feel at home and safe!
Great hotel. Employees are trying to keep it safe with COVID. Most of the hotel is full with health care people who traveled from all over the country to help with the really bad COVID crisis in the area.
Very, very nice hotel. Great staff. I will stay here again.
I have stayed at many hotels over the years. This was by far the best one I have ever stayed at. The staff was helpful, and the amenities were unbelievable. The restaurant downstairs has great food.
I live in hotels 3 weeks of every month, all across the nation. Ive found no flaws here! Every aspect is beautiful from the rooms, the common areas, complimentary evening appetizer socials, breakfast with made to order omlets, and last but certainly not least is the friendly, eager to please staff. I wish I had more work in the area to return again!
Nice suite hotel. New. Clean. Good food. Excellent location within new outside walking shopping center. Rooms are big and great for all occaisions. Hope to return.
Super clean and fancy. Wait staff was super friendly. Rooms were great with big windows. The beds were so comfy it was hard to get out if them.
I highly recommend this hotel, they make you feel like your at home.
Two disappointing business stays at this flag ship embassy. 1. The flow of my room was terrible, but worst of all the fire alarm rang at 5am with a mandatory evacuation. No firemen showed up (false alarm).and no apology. 2. At the bar 9:45pm The server told my boss he could only have beer she would not open a bottle of wine. 10:10pm a female patron requested wine, the server popped open bottle of wine for her. We complained and she still did not comply. No manager was on site. We travel there for work often and will not stay at that hotel anymore.
Always most wonderful place to stay. Room is comfortable and just cozy. The happy hour is nice bonus. Have made my stay always relaxing.
Great hotel next door Convention Center! Live music Fridays! Breakfast included!Rooms are really spacious and they have this option with treats included! Love it!
If I could give this place zero starts I would the water was off for over 9 hours throughout Hotel they did nothing to notify us their guests. All they did was kept giving us the run around. I mean come on no water for shower 🚿 flushing toilet 🚽 or washing hands ?. Management has a serious issue and should have been more communicative to guests letting them know the real situation so they can make alternate plans if they wanted to. Like checking out and going to another property since this was an isolated issue. What’s worse is that they continued to let people check in and not tell them about this issue. Totally disgraceful for a Hilton property. Some compensation better be made not a free drink coupon. Even after the fact the management should have made effort to apologize with a letter or some type of communication they have done nothing at all.
Second time staying here and my experience was as awesome as the first. Went to happy hour and enjoyed delicious long islands. Bartender Luis González was charming and welcoming. Definitely staying here next time!
This has been my worst experience with Embassy Suites so far. I had been pleased up to this visit. Thats why I had kept coming back.
Loved it. It was my 12yr Anniversary weekend. Friday live music. Server Christina Garcia was excellent. I would defiantly stay there again.
Great property! Friendly staff. The gym and pool were excellent. The breakfast was top notch. Job well done.
I expected for the stay to be more pleasant but I really didnt like the way rhe room was set up.
Im very disappointed with the entertainment on Fridays now. Grupo sazón always packs them in. Its a different crowd rude and just bad vibes when grupo ache plays.Food has gone down a bit. Servers take too long to attend you. Waited an hour to get a refill on my drink.
We Love staying at the Embassy Suites whenever we go on trips. We have stayed in the ones in San Marcos, TX, McAllen, TX, and Downey, CA. We have been extremely pleased with all of them. The rooms are spacious, great breakfast options, and amazing happy hour.
Love seeing @RGVStars film here and all the famous people who visit this place. Wow. Beautiful hotel.
Great place to say if you are in the south RGV area. Request 4th floor (premium floor). Woodfire pizzas are great. Fun live music on weekends. Free breakfast buffet makes up for the little extra you might pay compared to other hotels in the area. New, clean, friendly!
Love staying always a pleasure. Big breakfast always a saver on the budget. Always a treat for happy hour time get to make new friends.
The Embassy Suites by the McAllen Convention Center was outstanding. I have stayed there twice.....never disappointed.
Clean well kept property. Friendly staff. Restaurant and bar on site.
Comfortable room. Quiet. Easy to park. Many options to eat within walking distance. Multiple Electrical Car Charging stations. Friendly staff.
Very hospitable service, great location, and well maintained rooms.
We loved our stay at the newest full service hotel in McAllen. Just steps from the McAllen Convention Center, retail, and dining. Large rooms are great for families and long stays. Hotel staff was very friendly and helpful!
Super clean location! Very friendly and accommodating staff. Very modern. If you have a chance to go to the cafe you gotta try the chicken fried steak. Delicious!
Very elegant and modern hotel with a large event center. Excellent location in the heart of McAllen Tx and near a multiple of eateries. Facility is new as well are the rooms. I recommend staying.
We booked this hotel one day before we wanna stay. And one day later when we arrived in the middle of the night. They told us that they are overbooked. That we need to stay at they sister hotel. What has not the same standards as the one we booked. On top of that the stuff was super unfriendly! Don’t stay with them!
Helpful staff, clean facilities and a tasty breakfast. After a comfortable sleep, I awoke early to take advantage of the fitness room and left feeling great for my meeting.
Amazing staff, clean rooms,pool, and hotel. Great breakfast. My family only stays here when were in town
Worst embassy I have ever been to service and comfort wise. Cleanest and nicest I have ever seen. Rooms are much smaller than most embassy suites. This location has terrible parking. I was told to park across the street (as a hotel guest) until the bar closed and the parking in front of the hotel opened up. Also on Friday night the band played on the patio until 11pm. Very loud even on the 4th floor. Then Saturday night there was a wedding reception in the ballroom. I could hear the music bass and feel it in our room over the tv. When I called down to complain at 11pm the front desk said to be patient as it would end at midnight. Nice, considering I had to wake up at 5am. We could actually hear the guy in the room next door snoring and I do not have good hearing. I wasted 74,000 hilton points to stay here 2 nights. When i left feedback on the hilton app that night, I got an email at 3am saying that they had contacted me and resolved the problem. They did not. Several days later I got 30,000 points back after raising hell up the hilton customer service chain but I still got shorted a few thousand points. If you want to party, this is the place for you. If you want a comfortable, quiet stay, go somewhere else. The embassy suites satisfaction guarantee doesnt mean much anymore apparently.
I’m currently staying at Embassy Suites and the service is very bad i reserved the Premium Suite and it was suppose to come with liquor and beverages in the room and snacks but when i got here the room was empty with no items and went to the bar for happy hour and was charged for my drinks and it was suppose to come included in the package and also was included the dinner and breakfast but seems that i have to pay for dinner this is very unacceptable i don’t recommend anyone to stay here any more it’s a waste of time and money hope you all read my review and take into consideration my opinion and dont stay nor book here anymore it’s ridiculizó su and unacceptable thank you very much
Very clean, spacious. Awesome breakfast. Friendly staff.
Clean,friendly very comfortable room well later out. Just a thought the parking while having special events was not great we had to park at LaQuinta Friday due to no parking, other than that it was fabulous.
Its very nice. Nice patio, great AC. Bed was fantastic. Key card machine wasnt working but they brought us our keys asap.
Room was nice and clean. Breakfast was good and came with the price of the room. Easy access to the highway with plenty of restaurants near by. Try to stay at this hotel whenever Im in McAllen area.
In a great location. Friendly staff. Although housekeeping wasnt properly wearing masks, everything was clean.
Had a great time there. The staff was nice, friendly and very helpful. I really like the free happy hour and live band on friday. Everytime we visit mcallen we always stay at the embassy suites. I highly recommend anyone to stay there.
Booked the hotel on 11/17/17 with conformation number Under my wifes name Samira ali and when we got there 3:30am middle of the night all the way from houston,the guy at the front desk said he could not checked us in because his excuse was that the computer is not working or so called changing shifts and he said i have to wait two more hours. Really? So with my daughter and my wife we were really tired wanted to rest but this fool could not give me the door key. Who does that? what kind of business are they running? I was shocked to hear this from this 4 star hotel. We had to book another hotel and get refund from these losers. I even came back in morning to tell the manager of this hotel but she just listened and she did not get back with me or took any actions. I told this story to another hotel. They were surprise and laughing at this matter. I always liked this hotel and now they lost my business forever. Thank you for not taking care of your guests.
Excellent Experience! Very beautiful hotel and service at the restaurant was impeccable. Eric made me and my husbands dining experience a very pleasant and relaxing one. Highly recommend the chicken and mushroom flatbread from Brickstones👌🏼
Always a Great place!
One of the better hotels in town; however, do not expect much in the way of customer service.
Positive: The room
I had a great stay. The staff was very friendly, cordial, professional, and efficient. I had one housekeeping issue and the GM himself handled with grace and aplomb.
Very nice hotel. Definitely visit again
Amazing church group on sundays
Great breakfast and conformable rooms. Nice new hotel. Seems happy hour buffet is not well planned (Brussel Sprouts) and spa was green so was not able to enjoy.
Great place to stay especially with the kiddos. Will be going back again. Clean rooms curtious staff. Food was good too.
Never slept there but it looks so nice. Never ate there, but the food looks real good. Never been there, but I guess it’s new since this is the first time I have seen it, been a few years since I left the house, though.
Nice hotel but the management treats employees horrible. I saw an employee get fired infront of all the guest because he didnt smile. I am sorry but that employee wasnt being rude and maybe he was sad due to something else and now he is feeling worse now cause he is fired. I will not be going back to this place if they treat their staff like that no matter how nice the place is.
Worst of the Worst Customer Service by the attendant Joe Mata !!!!! This guy gives a damn about guests, his extremely rude !!!! I will give credit for the rooms and how nice the hotel is !!!
While I wasnt there to stay overnight, what I can say is that the entrance and parking areas were lovely and the event room I was in was perfect. Great decor, plenty of space, and plenty of technology available.
New location convenient to the airport, freeways, shopping, Mexico and more. Very good breakfast and nice staff... Our room was gorgeous with comfortable bed and lots of room and space!
Location is perfect! In Walking distance to shopping and all levels of dining $-$$$. Spas and nail shops. One can walk in 3 minutes to the convention center. Directly across a non busy street. Pond near by also.
One of the best Embassy Suites weve ever been to and weve been to a lot. Great staff, more than accommodating and had all the amenities were become accustomed with.
Total reviews rating 4.6
199 Reviews for Embassy Suites by Hilton McAllen Convention Center 2023:
Review №1
2022-04-12This is my 3rd time staying here and overall have enjoyed it very much. The breakfast is always amazing. Although could do a better job at ensuring tables are cleaned. The only reason I am not giving 5 stars is the parking. Every single time I have stayed here, there is only one entrance and exit. All other areas are blocked off by a metal fencing barrier. It is extremely annoying having to drive around trying to find the entrance. Which is always at the back of the hotel and not at the front. I know it also isn’t a thing they only do at night because we arrived for check in 3pm and all areas were blocked off except an area in the back of the hotel. I don’t know if they have a towing policy in place, but I assume they do this in order to prevent people, who are not guests, from parking there. However, it is such an inconvenience for your guests. If that is the case, why not implement a parking policy where guest are given a paper to put on the dash and others can be towed. I don’t understand why else the entrances would be blocked off. Also seems like a safety risk if there were to be an emergency! Overall my stays are always great and quiet. This is the only issue.
Review №2
2022-06-13Beautiful Building, kind & accommodating people. Breakfast was great tasting & they had a large selection 😋. The rooms were very well kept. The location was a bit difficult do get to but Once I got through the crazy Parking Lots it got easier! Also the ☕️ shop was closed...uuhg! Anyway I hope you enjoy your stay as well as I did!
Review №3
2022-03-07Positive: Front desk staff Thalia was very nice. She greeted us the days she worked and was very helpful when we asked for information. The atmosphere and cleanliness was very inviting. Negative: The only negative was parking....so many open spots for charging up Teslas and not enough parking for regular cars
Review №4
2022-04-09Excellent hotel. Very good location, close to airport and many restaurants. Airport shuttle service is excellent. Rooms are spacious and clean. Staff is very friendly. Complimentary breakfast and complimentary drinks and snacks in the evening. All in all a great place to stay.
Review №5
2022-04-24Attended a convention here. The staff was friendly and attentive. They assisted us with all of our needs quickly and with a smile. The facility was clean and beautiful. Everything worked as expected. Loved it. Thank you to your staff from the McAllen Rotary.
Review №6
2022-03-14Staying at the Embassy Suites by the McAllen convention center is guaranteed to be a treat! The best part about our stay was the definitely the warm hospitality, Thank you to Thalia and Olga, yall were fantastic and made us feel so welcome and taken care of! Housekeeping was wonderful too, thank you Noemi!The breakfast was great as we expected and I always look forward to a glorious omelet served with joy and kindness to start my morning right. Thank you for taking care of me and my friends!
Review №7
2022-06-15Bed bugs! They do not clean this hotel, I stayed there the first weekend in June. The counter tops of our rooms were not clean and there were bed bugs. I was so disgusted as soon as we saw them we left. I reported it and showed my bed bug bite on my arm. I do not recommend This place until the clean these rooms up to standard. Bed bugs can cause major issues and an infestation if not taken proper steps. Housekeeping is not cleaning the rooms. I filed the report and still waiting to here from management. I do not have confidence that they followed up and disinfected this room from bed bugs and the other rooms on the floor.
Review №8
2022-04-28Hands down the nicest hotel in McAllen. Having stayed in most all of them, this one is a class apart! Plush, clean rooms with plenty of space and some nice amenities like an in-house Starbucks, good fitness equipment and a cool new bar with Mexican food!
Review №9
2022-03-22I am writing this review as I lay here in their bed in Room 329. This hotel has gone downhill from last year as far as customer service. My room never was cleaned while I was out and that means no clean towels. My son went to the front desk and asked for clean towels and was told they’d be brought to the room and never were. I called and was told the same thing and nothing after an hour they were finally brought to us. The pillows need to be trashed they are not even shaped like pillows. The guests above me made noise all night long for the 2 nights I stayed there. I called the front desk to complain and was told they would say or do something about it and never did. I will never stay here again. I paid way to much for horrible service!!!
Review №10
2022-07-20I really enjoyed my stay here. Great location, great breakfast, and amenities onsite. I had fun learning some Spanish from the wonderful staff during my stay. I highly recommend this hotel and I will be back.