Holiday Inn McAllen Medical Center Area, an IHG Hotel in Mcallen
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Mcallen, Hidalgo County, Texas, US
We chose holiday inn because we usually get a quality night sleep but not this time. The heat did not work in the room and the room was cold the whole night. When I told the staff the following morning they said they were aware of the problem and they were sorry. I figured if they knew the heat didn’t work they wouldn’t let anybody stay there. We did not get our moneys worth. We would of been better off staying in a motel. Very disappointed
Bottom line, I should have stayed at the Holiday Inn Express and Suites across the Interstate.I could not possibly begin to capture what it would require for me to stay at this hotel again but for the sake of future customers, I will submit the following. Obtain and TRAIN a whole new staff. There is no semblance of professionalism at all within the staff. Most of the staff are very young if not teenagers that are more interested in their phones than with customers. CLEAN and STOCK the rooms properly. The floors, counters and bathroom were filthy. The elevator is dirty and in poor repair. The lobby was messy day and night and the sitting area for the bar or restaurant or whatever it was meant to be was a mess. All carpets in the hallways were stained and smelly. The ice machines didn’t work either. The luggage carts were old and in poor shape.I would suggest a complete remodel of the entire hotel or, remove it from the IHG chain.
First visit here, I love the set up of the hotel. We were just above the lobby and you couldnt here anything! The manager on staff was nice enough to give us half priced drinks at the bar for mine and my husbands date night. Very nice and friendly staff!
No complaints about the stay. Got the quality that I expected form the Holiday Inn chain. Said the were under renovation, but I did not see any signs of this while I was there. The room I stayed in was very nice, but to me was showing its age a little. Dont think it had been updated yet, if it had, some of the workmanship was not very good.
Hubby and I stayed here for comfort and leisure and it is one of the best hotels down here in the valley! No noise coming from the highway nearby and there’s an H-E-B down the road for food and necessities! We mostly stayed inside of our room and the bed was super comfortable! We will definitely be coming back again!
The hotel quality was really poor. The AC units leaked in several rooms. I mean they poured out of the vent. Filters had built up dust on them. The shower get and shampoo was empty. The room had zero toilet paper. I wouldn’t recommend this hotel to anyone.
We got upgraded to a suite. The room was ok. One of the two beds appeared to be dirty. Dog hair and stains. Didn’t say anything at front desk because we only needed one of the beds. More options at breakfast for those who are not able to eat dairy would be great!
The hotel was very nice and clean, the staff were amazing. The only downside is they made you pay for breakfast even though you are a guest. Never heard of having to pay for your breakfast at a hotel but still a nice experience.
Room size was okay but bathroom was a lot smaller than expected. Overall the hotel is pretty nice and clean. The pool however was green. Wanted to go for a swim but it was too dirty especially too dirty to take my 8m old baby. The front desk staff were kind of snobby.
Recently remodeled and it looks nice. Unfortunately the management is clueless.Had issue with AC and when I spoke to the desk clerk she told me I was wrong and their AC worked fine. I dont appreciate being called a liar. Finally they moved me to another room... with a bad thermostat and sheets with a hole in the middle. Do yourself a favor and stay somewhere else.
The location was good and the property was recently renovated. The quality of the furnishings in my right Im were above par. My issue was at the staff required significant training. My room key was programmed three times and it still didnt work. Had to go to another room.
The most inefficient service I have received in a hotel of this chain, honestly, the receptionist does not inform, they do not change your towels, they do not do the cleaning, the laundry service does not work, you speak to the reception at night and they do not give you Good service, if you require something and you talk on the phone, your only argument is the Covid, the bath gel is over and until the next day they fill it up and I am unable to bathe, it is not careful to verify before one enters the room if everything is fine. The manager only knows how to say excuse me but it doesnt solve anything overnight and there is no one to provide support.
I have been loyal to IHG hotels for nearly 20 years, and this hotel does not provide the quality of their hotels. From checking in, staff doesn’t have their uniforms, they were having problems checking in guests, wasn’t provided a key holder with room number or WiFi password. After a long registration process, made it to the room, we had only 2 towels, tried calling reception and the phone wasn’t working. We forgot a toothbrush, which IHG hotels would always have some to give you, but they didn’t. We had to make several trips to front desk to get what we needed including toilet paper… next morning we left very early, came back after 11 pm and our room had not been cleaned, I asked at the front desk and was told that due to COVID the owner believed it was best to only have housekeeping once a week on Thursdays….not a good experience, this hotel does not provide the quality of the IHG hotels.
DO NOT STAY AT THIS HOtEL! There was no room service. The in-room phone does not work. No heat for three nights. Restaurant prices incredibly high and closed on holidays without notice, even though staff said it was open. Staff won’t provide general manager franchise owner contact info.
This a new hotel with alot of issues.Ive stayed there twice recently and had to change rooms each time because of problems with the room.My last stay I booked with points for two nights. When I got the bill it showed an accommodation fee of $30 per night.I asked the clerk what this fee was for and he said for using your points to book room.Say what? Ive never been charged this anywhere else. My recommendation is to not stay here till they get thier act together!Also no bar or restaurant open.
Worst experience. We stayed there for 4 nights and not even one day they cleaned out the room or made the beds. We left the room every day at 9:30am so they don’t have any excuse time wise. By the second day we told the manager 2 times that they have not made our beds and she told us that she could give us the sheets so we could changed them ourselves. By the fourth nigh we didn’t even care any more. We will never be back again
The hotel had a bad smell. The hallway carpet was all wet, we couldn’t use the shower due to dirt coming out of the tub, we requested another room, the receptionist told us she was going to take care of it but never did, we couldn’t even brush our teeth due to the sink being clogged up.
Staff was rude she had no idea what she was doing she gave me a room that was already taken till da 4th time, I had to tell her that she gave me a room that was taken cuz plp came out. But the rest was nice comfortable beds. Quite place.
Very friendly customer service from the moment i walked in the building I was greeted with a smile they listen very well as I requested a room to meet my needs very nice and quiet rooms also the breakfast area was nice and clean and well taken care off I would recommend this hotel to anyone looking for a place to stay in that area
Nice and quiet. Was able too relax and do work. Air stopped working but we moved rooms. Certain staff had attitude issues..
The room was cozy the staff is friendly I was able to get a good nights rest and be on my way. No thrills hotel a good place to stop for business
New hotel thought it would be nice with cleaner rooms. Room missing many things, no staff in lobby at 7 am for 20 minutes waited with another guest.
Went down for breakfast at 0613 and found someone sleeping on the couch in the lobby. No breakfast, no one at the front desk. Finally at 0635 the front desk clerk walked through the wide open front door. He couldn’t understand why the two guests waiting for him since 0600 were mad. Book a different hotel.
Booked the facility to enjoy some pool time with friends and ended up with extra charge on my card and the manager giving me and the website I booked it through the run around.. check your statements people..
This updated hotel is a clean quiet stay. We enjoyed our room and would stay here again.
My stay was excellent, the layout was perfect. I could lounge in the couch area and sleep soundly in the bedroom. Counter with sink a plus.
WiFi password I was given did not work. I could not tell if the TV remote was clean or not. I was not told there would be an extra charge for breakfast when I checked in. Tv cable system did not have local ABC station I could not watch basketball game.
The toilet was overflowing in to the bathtub and the halls where soaked and when changed to another room air didnt get cold and the shower would not drain was not a good stay at all.
Great place. The people that work at this hotel are very caring and ready to assist and accommodate.
Good room good service good everything not so busy and good atmosphere for my kids and my self I really recommend this hotel Ian’s it’s not that expensive
Good stay. Great location for a visiting family on vacation . Good places for dining in the area. Easy access to the freeway .
The bed was excellent and great staff . The location is great with many access points for entering The property
Room was too cold. Hotel could not adjust temp and did not provide me with 1 extra blanket.
I wanted to stay in a place where it looked safe and looked great and this was it ! Very satisfied with my stay.
The hotel falsely advertises itself with photos of a Holiday Inn Express and Suites. It is not a Holiday Inn Express
Spacious, modern, and clean rooms. Friendly staff. Food was good
The hotel was clean and updated. The staff was friendly and my from was comfortable.
Good experience overall with friendly staff. Rooms were clean and very comfortable.
Bad service by hotel staff, there was never anyone at desk, especially in the evening hours!!!
Came to McAllen for 2 nights for a family service and didn’t have to worry about getting a great night’s sleep.
Great hotel loved everything of it, great service and cleanliness
Not good at all needs better staff and other things so didnt enjoy much
Rooms are clean, quiet, cool, dark, with excellent beds.
So disappointing for the situation faced during my stay at holiday inn medical center
Nice place easy to get to and very clean....looks pretty new
Just didn’t feel the evening shift crew really cared about helping out
Great service !! Great hospitality !! Thank you !! xo
Moldy toilet paper, clogged sink, dirty shower, dirty carpet
This place met all my needs. I will be going back next month.
Good people and good service
Brand new
Clean, easy access
👎👎👎
Amazing service! If we wanted OJ we got it. More tacos, we got it!. The rooms were comfy and spacious! I love the channels on the TV and the pool feels superb to take a late night swim! Will visit again!
Sentimos que el personal no nos trató de igual manera ahora que reservamos con puntos IHG que cuando lo hacemos con dinero. Nos alojamos en dos habitaciones: 127 y 130. En la habitación 127 tuvimos varios problemas:1. No funcionó el wifi en la habitación y no hubo respuesta para solucionarlo.2. En la madrugada dejó de funcionar el W.C: no bajó agua para el retrete. Al solicitar ayuda, las personas del personal de apoyo no pudieron arreglar el servicio, por lo que nos dejaron cubeta para echar el agua.3. Nunca ofrecieron el cambio de habitación y, al sugerirlo, sólamente nos dieron dos ticket desayuno.4. Un despertador estaba programado a las 6:00 AM y tuvimos que desconectarlo, pero no recuperamos la calidad del sueño.5. Aunque el desayuno fue bueno, el personal del restaurante parecía confundido al explicar los paquetes de desayuno.
Very good hotel, the treatment was friendly. The rooms are newly remodeled or new. Located very well for shopping
El hotel está bien ubicado, aunque tiene espacios pequeños está bien acondicionado y sus camas son cómodas con la calidad de la cadena, pero tal vez porque hubo apertura sin estar listo del todo, fallan algunas pequeñas cosas, como agua caliente, el agua de la tina se tapa y no fluye el agua, y la respuesta del personal solo es: espera a que se vaya el agua otra área de oportunidad es que no incluye el desayuno, debes pagar por ellos y en cualquier otro hotel siempre se incluye, de la misma cadena como de la competencia. La atención no fue muy buena, no se reconoció cómo socio ni se vio la atención de obsequiar una botella de agua o ser más cálido o amable como en otros hoteles
We visited the hotel, very well located, excellent and very spacious rooms, all the comforts 100% for this hotel, soon we will visit again
Como en otras ocasiones que he tenido la fortuna de estar en este hotel, tanto la atención del personal en general y particularmente por Erik Pelales (General Manager) son sobresalientes. La limpieza impecable y las medidas sanitarias - a propósito de la pandemia por COVID - son excelentes.Ojalá tuvieran un poco de más variedad de alimentos en los desayunos.Felicidades
Terrible facilities, it looks like an old hotel. The service is very bad, the personality of those who attend did not seem adequate. Ridiculously small bathroom. Im not staying at that hotel again.
Tuve problema con mi bañera ya que no se drenaba el agua... el equipo muy atento a sus posibilidades ya que solo me pudieron cambiar de habitación aunque fue a una habitación mas pequeña.
We went for the bridge in November and the attention of the staff and the facilities were very good, the room was very clean and comfortable, I totally recommend it
Good option when you go to McAllen for a couple of days. Very close to La Plaza Mall.
No fueron amables, recientemente estuve en otro hotel ahí en Mcallen y la amabilidad y disposición de servicio fue mejor que aquí.
Im not coming backCold water never got hotTerrible space, poor service, poor cleaninglook for other optionsWhen looking for them to fix the water problem, they only say that it is so that they will give you a 15% discount
Durante el check in realizaron cerca de 4 cobros a mi TDC, de los cuales pasaron 2 y estan en proceso. Posterior a mi check out, trataron de realizar mas cobros y fueron rechazados.
Todo el personal del hotel, fue super amable y las instalaciones del hotel limpias y en muy buenas condiciones
Todo muy bien, solo a mi parecer el baño es algo pequeño, cumple su función pero el espacio es reducido
El hotel está en vía rápida, muy cerca de tiendas departamentales y autoservicio, además de diferentes restaurantes para todos los gustos.100 de 100!!!
Huge effort of the staff and the Manager but… it does not correspond to the Holiday Inn quality, the facilities, bedding, climate correspond to a lower category hotel
Excelente ubicación buena limpieza, estacionamiento suficiente y buena atención del personal que se encuentra en lobby
Buen atención del personal de recepción, solo recomiendo poner mas toallas en el baño
Muy buen servicio y atención.Rápido y eficiente tiempo de atención en registro y salida del hotel.
Excelente servicio, habitación súper cómoda y locación perfecta
Creo que con la pandemia debieron de haber avanzado y al parecer fue lo contrario, pies quitaron algunos privilegios
Good location, newly remodeled !!
Total reviews rating 3.2
86 Reviews for Holiday Inn McAllen Medical Center Area, an IHG Hotel 2023:
Review №1
2022-01-30I have a lot of experience staying in hotels of this caliber and let me tell you this hotel and staff are above the best. Greeting at the fro t desk are on point , sweet and professional. Rachel is the best, she goes above and beyond making sure our stay is perfect. Now like I said I have stayed in a lot places the breakfast is like home feeling. The pancakes are amazing and you can tell the cook put her love into making the food customizable for each customer. The cook even comes out to say good morning unlike other hotels. You never see them or the food is in a tray. I know we always have time to complain but we need to make time to say thank you. Rachel, Jeana and Nelda we thank you for the amazing awesome service you provide. We always look forward to visiting you each month.
Review №2
2022-03-15I should have read the reviews before staying here, I didnt think I had to because I though I was staying at a nice Holiday Inn. I was wrong... The place does not look like a Holiday Inn AT ALL.My room didnt have block out curtains, so all night I had the lights from the expressway coming into my room AND in the morning the sun was right on my face !!!!I wanted a cup of coffee, was not asking for much, I was told If you want coffee, you need to pay for itThe shower didnt work properly either. Worst experience ever at a Holiday InnWill NEVER stay there and wont recommend this hotel AT ALL !!!!!
Review №3
2022-04-26The rooms were clean and relaxing. The staff was always friendly and welcoming. Rachel ensured the guests happiness and went above and beyond
Review №4
2022-07-20For The:Holiday Inn at612 West Expressway 83McAllen, TX, 78501This Hotel is very old and needs serious updating. The rooms are very depressing and dreary. Staff was great and very Friendly, doing the best they could. I would not recommend staying here at all. There are 2 Holiday Inns in the area and I chose the wrong one.
Review №5
2021-12-10We checked in Saturday, 12/4/21, after 4PM. Rachel was working. Very pleasant!! Room had 2 issues right away, mildew smell and phone didnt work. Notified Rachel and place booked then, so couldnt move us. She gave us 2 breakfast passes! Yes! Then later in the evening, bathtub wouldnt drain. Notified Rachel and she was talking to manager and she managed to move us to different room on same floor! Great room! Ice maker wasnt working 2nd night on 1st floor, and Rachel once again came to the rescue and got ice from kitchen, so I wouldnt have to go to another floor!! Next morning needed more ice and young man at Front Desk, said go to 2nd or 3rd floor, I cant leave here. (I worked for IHG for 6 years and know better!) The kitchen was across the hall from Front Desk and in view for 2 minutes he could have helped. Alex the bartender on Saturday night was also awesome!! Ladies in the kitchen great food and helpful!!**Not able to adjust A/C-Heater well.
Review №6
2021-10-20This was my third visit at this hotel and so far it has been great service every time. The rooms are very comfortable not to mention the bed and pillows. The last time I stayed there I checked in really late and I accidentally over slept to way over my check out time. The staff were very understanding and did not give me a hard time about it which was really awesome of them. Definitely will be staying more often.
Review №7
2021-12-13Everything from the staff and management to the kitchen staff was amazing. Never felt like I wasn’t home. One person ( Lilly ) went out of her way any time I needed help or directions with any service that was offered. All staff was super friendly. Nelda in the kitchen went above and beyond for any food needs and was very warm and friendly.
Review №8
2021-10-29It was nice and clean. HOWEVER, I have stayed at other Holiday Inns and I have never had to pay $11.00 for French toast! Nor $3.25 for a coffee!!! All other hotels have been complimentary breakfast. Not even complimentary shampoo and conditioners! They lock them up in the box in the shower and the conditioner bottle was empty!!! The pricing for breakfast was just so incredibly ridiculous. We ate elsewhere. Will definitely not be returning to this holiday Inn.
Review №9
2022-03-02Horrible - did not realize there were 2 Holiday Inn Medical center. Booked the wrong one so canceled then booked the Holiday Inn Express across the freeway for the same night and still not able to get a refund even though owned by the same company they can clearly see I paid twice and only stayed at one room. The hotel wasn’t even booked up for that day so I do not understand why I can not get a refund.
Review №10
2021-06-10So we called to make sure everything was good and ready before we booked since they were just opening. Of course they said yes everything is good to go and the pool is open etc. So we booked and went. When we checked in they said the pool wasnt available. Might seem like a small thing but after over a year of quarantine and a pandemic that was a highlight for us. We were upset. They made it right by upgrading us to a suite. Cool. We stayed for three nights. The first two nights the water was barely warm and the bathtub was leaking water all over the floor. When we did get to use the pool we walked down the hallway, which is carpeted and it was flooded and soaked wet from a leak coming from the ice machine. After the second night it smelled really bad due to the heavy and constant water leak. They did call and try to move us but we were leaving in the morning so that would have been more Hassel. The pool wasnt the cleanest and its an old pool but the water felt great and the weather was good so we enjoyed it. In the end they gave us a huge discount to make it all right and we appreciated it. They just have things to touch up still but they were working on it. We would stay there again if we were headed back down that way