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Phone: +1 361-972-2312
Site: https://lutherhotelpalacios.com/
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Total reviews rating 4.4

152 Reviews for Luther Hotel 2023:

Review №1

2022-06-12

I came to Palacios for my best friends wedding. Booked a 4 day stay and upon arrival at the airport had some issues with my car rental. I ended up spending an extra 500 to get a vehicle. My friend stopped to pay for my room since I was going to have a later arrival. And after explaining the situation, the front desk dropped my room price! I was shocked. It absolutely wasnt necessary, but definitely sweet. Upon arrival, yes, a lot of people have complained the building needs work. And repainted. But I actually like the charm of it. Its over a hundred years old and being restored. You cant expect it to be like a Wyndham. My room is nice and cool, has a beautiful beach theme and I love that they are redoing the original floors. The front desk person is also very very sweet. She shared some of the history with me and was just a joy to talk to..they are working really hard to restore this place. It hasnt been easy with the pandemic and hurricanes. I will definitely be looking forward to seeing the progress when I return to Palacios ❤️

Review №2

2022-03-15

I found this place by sheer luck... If you like history this is an absolute must-see must stay kind of place! The ladies were super friendly super helpful. The View is absolutely breathtaking

Review №3

2022-06-12

My time was good but I was going downstairs while shooting a video and caught a ghost in the window but that wasn’t the scariest part the ghost pulled off my sheets and my younger brother kept pointing to the dark hallway and saying there was a monster he did this multiple times

Review №4

2022-06-17

Family stays there every time they come and visit a great Classic Hotel with a few ghost stories in a great view up top from the deck where you can go have a drink and watch the sunrise.

Review №5

2022-07-01

Its old but still standing and trying hard to just survive. Lots of history worth a visit if not to just sit on the front porch and look at the great view out to sea.

Review №6

2021-07-31

This weekend was our first time staying at Luther Hotel and we loved it! Every person we encountered was friendly and they treated each other like family. It was lovely meeting the lady who runs it, Ms. Baker and hearing her tell us about the hotels history. The suite we stayed in was plenty big for four growing kids and family friend. It had everything we needed and was clean. We met the lady in charge of housekeeping and you can clearly tell that she is passionate about the Hotel and making rooms comfortable for customers.

Review №7

2021-07-22

The hotel itself is lovely, their employees, otherwise. Starting in March or April of this year I began looking for somewhere to stay while my house was being built (1-3 months) I spoke to people on several different occasions, including a man who may have been the manager (John, maybe?) And were more than happy to accommodate me. I explained that I didnt have a date, but had hoped to make a reservation in July or August. A young man even showed me a few rooms on one occasion.Fast forward to July, I have two weeks notice to find somewhere to live and I made my reservation. Today, a woman claiming to be the manager called me and told me they could not accommodate me. I have a degree in business and have worked at customer service jobs my entire working life. Her reasons , though they were valid, her attitude was awful.Imagine my surprise, after having planned this for several months now, to not being accommodated? I have 2 weeks to find somewhere to myself and my three children to live.Heres the problem: The woman told me they dont do it because of fire risk, due to cooking. This is both quite understandable and valid. What is not understandable, nor valid, was her sharing that they only accommodate certain (tax free = state employees) workers and people from the plant. This is bad customer service, a customer should not be privy to such information.Next, I told her I was shocked, because I had spoken to different people several months ago including a man named Daniel, to which she replied, well, you didnt talk to me, and Daniel is just a guy that volunteers here sometimes.This is horrible customer service. I talked to a tall middle aged man who I remember distinctly saying he was the owner, or perhaps son of the owner. Secondly, perhaps most importantly, she just told a potential customer and stranger than a man who worked the front desk had no idea what he was talking about. Right away, it created doubts in my mind. A front desk worker cannot be trusted to conduct business, but can be trusted with sensitive information?Such a beautiful and historical hotel should, if not make an effort to employ efficient people then at the very least educate, inform and train all people who represent the Luther hotel / brand. This could (and should) have been handled much better. Im saddened disappointed in the lack of organization in the customer service. Its worth restating, I completely understand and support their reasoning. But this was not handled well; I spoke to different people on at least two occasions, in person, and its highly disappointing that neither could have conveyed this information to me. Now, I am left scrambling to find temporary housing and far worse, with a very bad taste of the Luthers business model (or lack thereof) in my mouth. I would hope that it does better in the future.

Review №8

2021-10-24

This hotel is currently under renovation but despite it all, it is definitely a historical piece of beauty. The place as slowly coming alive again. Thank you to the welcoming staff for your kindness. We truly intend to revisit again.

Review №9

2021-08-16

I dont know how anyone stays anywhere else! Surprisingly fast WiFi and a vintage setting that is becoming more and more difficult to find. Anywhere! You can feel the years of love from different people who have added to the place. If you want to know about the city and surrounding area, just spend five minutes on the porch. Youll hear the best tips from the awesome people who work here and other travelers who stay here. The rooms are more like a small house, not saying theyre massive, but tall ceilings with a kitchen and dining area, and the view from the porch is out of this world. Ill definitely be back!

Review №10

2022-01-21

Our visit was an all-around excellent experience. We will definitely stay at the Luther Hotel again in the future.