Online care
Yes
Mesa Springs in Fort Worth
Categories
Location on the map
Fort Worth, Tarrant County, Texas, US
Service options
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Amenities
Toilets
Yes
Crowd
LGBTQ+ friendly
Yes
Transgender safe space
Yes
Planning
Appointments recommended
Yes
Phone: +1 817-292-4600
Site: https://mesasprings.com/
Site: https://mesasprings.com/
Opening hours
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
Mesa Springs in other cities:
Comments (184)
Messa Springs is a complete joke. Do not go to messa springs. They will take your money then send you off to JPS or Millwood. Just go to Millwood!
This should be a zero. Went into hospital for a suicide attempt, was misdiagnosed for an eating disorder and given ADHD medication without a medical history. Left hospital and had a severe breakdown requiring a different hospital stay. Calls to Mesa regarding safety and further treatment were ignored by all staff members.
Unless your adolescent is in dire need, I would recommend to explore other facilities and do not take here. I waited until my 16-year old daughter was discharged prior to writing this review to get her experiences. My daughter’s high school directed me to this facility, so I trusted their suggestions. Out of the gate, we had an appointment, but yet was in the office from 9:30 AM - 5:00 PM. We wanted to utilize the outpatient services, but was told by the intake coordinator that those services are not offered unless we go through the inpatient services. I was also told they had other medical services (PT), which they didn’t. Also, was told I can pull her out whenever I liked, which is also not true. She was in the same clothes for two days and hadn’t showered. She was embarrassed because she felt she smelled. She spent hours in front of the tv; sometimes watching movies on repeat. Being a caged animal with no rights made my daughter feel like she was losing her mind. She contemplated escaping, but thankfully I was able to pull her out even though against the “medical advice of this facility” their statement.Not all staff is bad - positive experience with nurse Madison, director Ryan and Jennifer.Our issue was my daughter’s depression medicine was just adjusted after having a major surgery and experiencing a breakup causing suicidal thoughts. She did not try to harm herself. I understand these types of psych wards are for the extreme, so I was upset that they pushed she be admitted and that I was told they had a physical therapist. They seemed to care less that her knee needed treatment - elevated, iced and physical therapy. I think that’s the only reason they let me pull her out at 48 hours and not the normal 8-10 days they recommend. I think if I kept her in, she would have been discharged with severe case of anxiety and trauma. Bottom line - what works for some, doesn’t work for all.
Recently had one of my loved ones seek treatment at Mesa Springs. It truly saved her life. For the first time in a long time we have hope. The staff was truly caring and worked hard to meet her needs. Its nice to see sincere compassion at facilities like this.
Recently took my son here for evaluation in September. He was in desperate and dire need of help. He suffered frequent suicidal thoughts and lacked motivation to even get out of bed. He told me he just didn’t want to live anymore. I took him here in hopes of getting him the help he really needed. First of all, he tells me the first thing he saw upon walking in the room, was a sign discussing payments, which quickly made him deter from getting the help he so desperately needed because he didn’t want to cause financial burden and said that he would feel guilty. Second of all, if they weren’t straight forward enough about just wanting your money, they went as far as to beginning to discuss WITH MY SON how to get into contact with someone about rates?? Not to mention their rates are absolutely outrageous, not that I wanted to even discuss that with my son PERIOD because I did not want him to believe his mental health and well being was amounted to nothing more than a bill to pay... unlike the professionals within this facility. Third of all, if you want your loved one to receive help they really need, I wholeheartedly do not recommend this place. Took him somewhere else immediately. After taking him to Mesa, he was so hesitant to even go somewhere else because of what they had made him feel, feeling guilty, a financial burden, and that his mental health amounted to a bill. Thankfully, I was able to get him treatment elsewhere and he was far more comfortable and felt welcomed as a loved human being whose mental health held more value than a bill. DO NOT RECOMMEND MESA SPRINGS.
Place was horrible waited 5 hours for nothing I told the lady in the front I was going to sit in the car because Ive recently had a major surgery and needed to lean back at that time I waited a little over two hours remind you I had a appointment she said ok your next give it 30 minutes to a hour so I go back in 45 minutes later new lady at the front she is white im black by then im beyond frustrated I tell her what the lady told me she rude before I can even say something I cant give you a time all these people been here waiting too so I said I was here before all these people got here well I still cant give you a time ok so I waited more after that im over it im hurting and need to take my insulin so I let the rude white lady at the front know why im leaving and I ask for the supervisor number the supervisor is gone she say Ill give you the paient Advocate number I asked when the supervisor would be back I dont know and gave the paient Advocate number as soon as I leave the parking lot they calling me back so I turn right around go back in only to be told now I have to wait all over again after waiting 5 hours because I left lol thanks for the help what a great mental health hospital.
When do today to get help and and told them that theyre bipolar and I was feeling depressed and suicidal and basically dont think they were concerned with my blood pressure and told me out patient this and that they dont care dont take your family here
Got there at 6 pm. Desperately needed help.The majority of the time was spent in the waiting room.Then when they finally called us back at 10:36pm we spent a really long time in a small room. Finally they brought in an iPad where someone asked a couple questions over zoom and took notes.Then we waited a longer time. Didn’t have phones so idk how long it was.Then he brought in the iPad again and we had another zoom call with a doctor who seemed super annoyed was just like “so you had a panic attack? “And I’m like uh no and reiterated what happened and she was like “ok so php.Bye.”So we wait for a longer time and notice the iPad says it’s 12 and then we’re like okay enough is enough and we walked out of the room and the guy was like “oh is the zoom call over.”And we were like um, yes???Ok let me get your paperwork ready.More waiting.“Okay so they’ll call you in 2 days to schedule outpatient”They seemed severely understaffed.The whole experience was awful.The people at the front desk were pretty nice and gave us water and snacks around 8 or so.I need help but I probably won’t go back there.
I was struggling with severe marijuana dependency, and looking to try stronger, harder drugs, and they told me that I wasn’t able to receive help. They turned me away and I didn’t even get to speak to the doctor during my assessment. Honestly, they made me want to not receive help and made me feel silly for even trying. So thank you mesa.
This staff works around the clock, with little to no time off, to care for their patients. No matter what task is at hand, they go above and beyond to help people get back on their feet. I would 10/10 recommend Mesa Springs - Fort Worth to anyone who is looking for a reputable, trustworthy staff to care for you, a family member or a friend. These are good people who truly do good work in our community.
Took our daughter their for an evaluation because she mentioned having (harmful thoughts) despite not actually wanting or trying to do so which is very unlike her. She spoke with a doctor for 1 to 3 minutes and was told she needed to be admitted. We opted for a second opinion, as working in a phsyc field ourselves thought that was extreme. Glad we did. Turns out we just needed an adjustment to meds and everything has been great. HOWEVER... they freaking called CPS on us for neglect because we went for a second opinion and didnt give them our money. BE CAREFUL!
Wish I could enter a zero star review. Family member admitted for help managing extreme anxiety that began effecting their sleep and mental state. The entire stay they spoke briefly with THEIR doctor once, and didnt get any one on one time with their counselor. When the counselor was asked about it the answer was (cliff notes), if we get to it we get to it. Based on those two facts they elected to discharge AMA, in which case it is discovered they LOST their home meds. I strongly suspect this was a tactic designed to provoke an angry episode so they could put them on a hold and milk the insurance coverage for money however, we were more composed than that.Moreover, the environment on the units is best described as controlled chaos 24 hours a day. I dont know how anyone could make any progress there. Anxiety levels spiked purely from being there. The environment was traumatic in and of itself.As another reviewer termed it, this place is a money mill for mental healthcare. I dont see how anyone working there who knows what is actually taking place on the balance sheets vs their assembly line medicine approach to mental health can sleep at night.
If you have good insurance save your time and money. Get your self a good private psychologist. Appointment booking seems to be pointless. You’re there minutes before said appointment only to wait 3 hours to be seen. Shameful and definite anxiety trigger. I wish I could say great things about this place as it is a beautiful building. What a shame :(
This place is terrible! Everything that is wrong with mental health care..is this place! Inpatient is like a prison. Its loud and there is no peace. Then all you do is wait and wait just to see a dr that is only there to check boxes on a list. Such a waste of time and money in a moment that you are desperate for real help. This place is not it. Oh..and the lost our prescriptions! On a Friday evening...with no way to get a refill! And wouldnt even help with that!
We had an appointment for an evaluation at noon, we were there for 2 1/2 hours before they called us back. when I got back I was asked, if I were to kill myself how would I do it?, I said I dont know pills I guess and the counselor wrote on my chart that I was trying to overdose. they twisted my words and then took me to the back for inpatient. I am a teenager so I was in the adolescent wing. certain members of the staff were very considerate and empathetic, the rest made me feel like I was in a prison. The staff acts like it is inconvenient to be taking care of unstable children. The overall environment was very negative and impacted my mental health worse. I was surrounded by people who only wanted to talk about why we shouldnt keep living. I do not know how they expect us to make progress if the staff is going to treat us like animals. This place was very expensive yet the mattresses felt like they were made of paper and the blankets were so thin I would shiver through the night. But of course we werent allowed to bring our own blankets. if your a kid hates their life so much they want to die, dont add being treated like an animal to their stress.
Last night I left huguley on good terms yet against medical advice and there was miscommunication on their end so they sent a police dispatcher. He called Mesa to see if I was still banned from their establishment and sure enough I was for misbehavior and foul language. That was close to six years ago. People change. Mesa springs is a money mill for the mentally ill. Save your insurance days and go elsewhere!
Should have read all the prior reviews...checked in 10min prior to our 5pm appt. After 45mim asked how much longer it would be. The receptionist looked annoyed and said we had 2 people ahead of us I told her that tells me nothing how much longer. She than disappeared for several minutes and stated her supervisor said hopefully in two more hours we would be seen. You can not leave and come back either. We left. 😑
Compared to millwood this hospital actually focuses on helping instead of making you feel like a inmate.
Read this before admitting yourself!!! Mesa Springs is the new Sundance hospital ***so desperate for 5 stars on here because their own staff is leaving feedback on here***. Ms. Bynum works at Mesa hospital and she used to work at Sundance. I saw her in one of the halls and then I noticed today that she left a 5 star review on here!!!! Shady as heck!!!**Bed was hard and room was cold at night. Some patients were seen with cell phones and it put me off so quickly. The techs and nurses dont care. Its so sad how quickly a hospital spirals downhill when most of the personnel just care about a paycheck. I did not feel comfortable with angry people waiting in the waiting room because they were waiting hours past their appointment time before getting admitted.
We have, unfortunately, had to have our 14 year old daughter hospitalized twice this year. The first experience at Sundance was absolutely horrible. The whole situation felt more like a prison than a hospital. The second time, our new psychiatrist recommended Mesa Springs. Even though we had to drive an additional 25 minutes - it was well worth it. The facilities are nice, new, and clean. The staff is very friendly and courteous, They were eager to help, encourage, and equip both the patient and the parents. They were also very helpful in setting up the doctors and therapist needed once you leave.I cannot speak for some of the reviews I have seen here. But, I will tell you that under the circumstances, this place was a blessing to our family.The only negative - is the amount of paperwork and time it takes to be admitted. I think an electronic tablet device would work much better and be much quicker.
Having had an experience with my daughter at another center that left her with emotional scars that led to her needing further treatment, I was scared to death... But our experience was a night and day better experience. My daughter was extremely pleased, felt like she was really understood and received tools she needed. I wanted to wait for 6 months after her stay to make sure that the results were long-lasting and am happy to say, things are going very well. Staff was courteous and professional. My daughter felt safe and comfortable. Overall, great experience in an awful situation
I dont know about right now, but the first time I went they were so wonderful, and helpful. The time I came back for outpatient, it was right at Covid break out, and a staff member would not wear her face mask over her nose. She said she thought, everyone would be alright. And then she talks about me having issues with my fears,. No, its not my fears, its reality. Yeah I lost my cool, and used a profanity. But the patients are supposed to be the sick ones, not the councelor who are sweating bullets like their in detox. The staff in the office were super proffecianal. I think the counselor was a peer councelor. How many people are dead now because of Covid-19? As of today, the CDC reports over 100,000 deaths from Covid-19. I feel very good about walking out on them. I came for the first time 5 years ago, and had to leave for an emergency. Nonetheless I managed to achieve so much after leaving. I still need housing, but psychologically I stay well using many tools I learned there. Very comfortable, good food, and a good program is my experience with inpatient. Five stars for that. But they said that they would help me get housing, after I got divorced, and gave up my daughter. Now I wont go back and let some incompetent peer councelor put me at risk.
From the moment I made initial contact to see what our options were for Chris, the lady on the phone was very helpful. I did not know what to expect when we got to Mesa Springs on 10/28. The front desk lady was very helpful and nice, the therapist, doctor, and other staff were so nice as well to help Chris prepare for the fact that he was not going back home with us that evening. The first day was tough, but we had the opportunity to visit Chris and eat lunch with him and have some free time with the family as well. He was so sad, but after the first couple of days he started to interact with others. The therapist and nurse would call me and keep me up to date on how Chris was progressing in therapy. There was an incident where his clothes were missing from the laundry and I mentioned this to a staff member and she assured me that his clothes would be returned. About two days later, he had his clothes. We never would have thought that our son would be suicidal let alone end up in an inpatient hospital. I am glad we did not take him out of there and gave Mesa Springs the chance to help him. He was in there a little over a week and it was such a relief to know that bullying would not take our son from us and he is learning daily how to deal with bullies. Thank you Mesa Springs and all your staff for the support and kindness you showed our family and helping Christopher and us through the most difficult challenge we have had to face as a family. God bless you all! Merry Christmas!
This hospital has literally changed my life and it can change yours too. Don’t listen to any of the bad reviews!!! If you want help and are completely open and honest about what you’re feeling and needing, this program will help you.I have been both inpatient and outpatient here. I was here for suicidal ideation which eventually formed into a plan and an attempt. I am still not perfectly and blissfully happy but the combination of proper medication and coping skills has enabled me to feel better than I ever have before... ever.I have seen other people with many different mental health issues from devoted addiction to some mild anxiety successfully go through this program and get help. The facility is clean, the staff is overly attentive and supportive.For inpatient...The food is the best cafeteria food I’ve ever had! they even made fish taste good!The facility is clean and tidy with great accommodations- ESPECIALLY COMPARED TO ANY OTHER FACILITY IN DFW!!!The beds are comfortable!The activities are fun!The staff is soo positive, loving, fun and consistent with rules to keep everyone safe and comfy!They provide medicinal stability in a secure environment that inspires you to open up and share.For outpatient...The staff is amazing!The activities are fun!The facility is clean and tidy!The medical stabilization is sooo helpful!!This is the first time that I have felt really LISTENED TO WITHOUT ANY JUDGMENT during the last 3 years I have been trying to work on my mental health. Please go here. The worst thing that can happen is you are exactly the same as before you went. The best thing that can happen is complete recovery or positive improvement that changes and saves your life. I know they saved my life.Thank you so much to Dr. Keller (my hero!), Sam (amazing outpatient therapist) and Bobbie Anne (amazing inpatient therapist. You guys have literally saved my life and showed me what I am capable of.Thank you also to the wonderful staff. Mary Anne, Sheila, Monica, Catherine, Angel, Charles and many more that were supportive, helpful and compassionate.I am forever grateful to all of you and I hope you know that you are literally saving peoples lives... I wish I there were words strong enough to describe how grateful I am... thank you all so much.P.S. DO NOT LET YOURSELF OR YOUR LOVED ONE END UP IN JPS BEHAVIORAL FACILITY. TAKE THEM HERE. PLEASE.
I tried to have a love one admitted into this hospital. It was a complete disaster. The staff was horrible. We were told to be there for a 3 o’clock appointment and we’re still waiting at 8 PM. We were told then there would be another 16 hour wait. Before we got there we were told there was a bed open which there wasn’t. Some of the personal belongings that were handed over were missing when they gave them back once we told them we would be leaving. Do not use this facility!
I hated this place!! All of the staff in Sunrise unit were bossy. We werent even allowed to talk in the hallway or hug or anything like that. I was trying to practice contortion skills and a staff member yelled Stop doing that !!! I hope I never have to go back. Dont go there.
I was sent there with out my consent and I only had the clothes on my body and they never. Have me any clothes after paying a premium, I had to ask for clothes from the other people that were there, the therapist where actually the rudest people Ive ever met in my life, the food was tearable, they put me in the wrong block I had to be with the rehab people and the youngest person was 30 me being a 18 year old, that was not fun. Would never recommend. I would rather die than go to this place.
It is no exaggerations to say Mesa Springs saved my life. I enrolled in the outpatient programs due to debilitating anxiety and depression. In 5 weeks the doctors got my medications balanced and taught me coping mechanisms and remolded my thinking habits. EVERY single person on staff there was pleasant. The food was great and the daily therapy and curriculum is so organized and well thought out. I would 100% recommend Mesa Springs to anyone struggling.
Went here for inpatient and at currently in then outpatient program. I had a great experience with both. Highly recommend this place. They have saved my life.
Innovations is a wonderful place. Both my twins got help from the many, awesome staff members at the facility. They are truly concerned with your childrens well being and helping them react and just be in this cruel world. They provided transport to and from my house every day. They have wonderful incentives inside the program to have the children try their hardest to become the best they can be and learn some good coping skills. Hands down- best counseling and behavioral facility Ive ever known. Thank you so much for being available for my kids!
We came in for an evaluation and some recommendations for outpatient treatment for depression. The lady I spoke to on the phone who did our preliminary questions was very kind and understanding. The therapist who did the session did not listen to my son at all. She made me leave the room when my son wanted me to stay and dismissed almost everything he said. During the session, she told my son she liked animals more than people. It shows. She told us he had to be admitted and called the police when we left. Most of the staff at this hospital is probably very good, but it might be time for this lady to retire or take a few more classes.
I wouldn’t even give this horrible facility any stars if google would allow such a thing.Just spent a week here, I was denied doctor access when I needed a medical doctor to help me with some physical issues and symptoms.Working with our techs that help us through the day are liking having divorced parents, you have to manipulate them to get anything done and then when you ask for something they scream at you.I had an incredible issue trying to talk to my nurses on a regular basis about meds and side effects. I was told I would receive a print out of information on new drugs - that never happened. And when I did ask for info they had to google it on phones they weren’t supposed to have.I had a therapist there who would text during group. Very uncomfortable feeling that maybe he was laughing about us to someone else.To wrap up my week and prepare for discharge, I was never spoken to about outpatient plans and when I asked to speak to some one I was told, “I’ve already set it up”, yet I was never told a date or time for my first day. Nor did I receive paperwork about outpatient.On the day of discharge, I was told I would see the head of physiatrists to finalize my scripts - also never happened. And when I left and went to the pharmacy they were, of course, wrong.Again there are better hospitals to receive help at.Don’t do it y’all.
If I could give it zero stars, I would. The wait for assessment was several hours, when I asked how much longer, they said more counselors would be coming in soon. Why schedule me if you couldn’t do it at that time? Once I finally spoke with counselor explained severe anxiety and hypersensitivity and explained I wouldn’t be an immediate candidate for group therapy. They told me to come back next day for registration. They were all about taking my money up front but nobody could answer what treatment would look like. Waiting room had fluorescents, lamps, TV screaming, standing room only, overwhelming smells, bathrooms were nasty, people dipping ice out of the empty ice water container, and the list goes on. Paperwork was overwhelming, ambiguous, and given nothing to write on, and no way I was touching those tables. After I handed it back half finished and told them it was causing extreme anxiety, they took it back and came out 30 minutes later only to tell me that it would be group therapy and this probably wasn’t the place for me. I was then told to seek a psychiatrist and they would go get me some names. Waited another 20 minutes and left, empty handed, they never came back out. Mind you, this is after they took my money, insisted on it before I even completed registration. Called back to get money refunded and they couldn’t put it back on card, but could send in form of check that would take 1-2 weeks. This place only made things worse - avoid if at all possible!
I am a therapist who referred my client to Mesa Springs. Id initially been concerned about his placement, however my client and his family members were very comfortable with the environment, the nurses and mental health professionals. After discharge my client is markedly improved with only good things to say about the different modalities of therapy offered with the client still allowed to control his/her daily activities. As in any endeavor, you get out of a program what you put into a program and I was extremely satisfied with how my client was treated as well as the communication with me upon discharge. I will recommend them again.
April 2019 Read the reviews on them only wanting your money! They are so true. An assessor spent 20 min asking my daughter questions off a sheet of paper, determined she needed 8 days of in patient treatment. I asked to see a true dr. She had left for the day so they teleconferenced a Dr on the Ipad to talk to my daughter for a few min. My daughter couldn’t even understand her. She recommended in patient treatment. They had the paperwork ready quickly and was basically like just sign here. Wait a minute.... they hadn’t even discussed payment arrangements or anything.You have had my daughter for a whole 30 min and want to admit her for 8 days to try some therapy and put her on meds? i asked tons of questions about the facility and treatment regimen. Then asked if I could talk to the business office about the financial side.Guy came in and explained its almost $900 a day and that doesn’t include any 3rd party billing from physicians visits. Are you kidding me!? After talking it over with the Mrs we decided to decline and told them we will set up more testing and work with another center we are already working with. Thats when he brought in his manager to try and close the deal. Felt more like a car sales pitch and it never felt like it was all about my daughter.I have really good group insurance and understand its an easy payday for them but this was ridiculous. We even told them our plans on continuing with this other center that we have history with and we find out the next day THEY CALLED CPS ON US!We pride ourselves on being the best loving, caring, and providing parents we can be so this was a huge slap in the face. They had no basis for their claim.Both me and the wife totally feel this was retaliation. Be aware. Its definitely a situation were they can play on your ultimate vulnerability- getting help for your child and they will do what ever it takes to sell you on it.
Kiddo was there for 10 days and honestly loved it. I no longer worry they won’t ask for help when needed after staying at Sundance for 4 days- we pulled them from there after they failed to provide basic bedding after 4 days. Mesa staff goes above and beyond, the facility is clean and beautiful, the quality of care is above norm for the area. This is so far the only facility in the area that I can commend. Their visitation for adolescents is also a step above and can really help put families at ease.
This place is an insurance scam. Staff has no idea what they are doing and is nothing more than a lockdown clinic to get the max payment from your insurance and then kick you to the street. Went threw a 3 hour intake process. Where staff could not give quality answers to my questions. I am a heart patient and must have nitro on my person at all times they took it from me and I had to fight to get it back when leaving. Before you go back they screen you with a metal detector. They took my money clip leather with a metal state seal on it considered to be too dangerous to go back along with my nitro yet the the staff member completely missed the pin knife in my left hand pocket in their foolishness. The poorly trained nurse came in had misread my medical history and wanted me to go to the ER for heart attack/stroke I was having no issues what a joke. Then the intake person came had not read any of my paperwork and he turn out to be nothing but a non attended unsupervised intern. Then 45 mins. later came in with with a iPad and a woman who claimed to be a psychiatrist with no proof. Ripped my PCP for my cocktail of meds had no understanding I am a severe RA patient with mild to moderate tremors and a heart patient. Because she failed to read my med. history! Wanted me inpatient I declined as I had detected the scam. Then begged for out patient but none could explain the course of treatment? I again declined and tried to explain I was seek one treatment for mild to moderate depression turns out they dont do this. Followed me to the door begging me to stay and what great insurance I had. Stay away from this place there is no true help here just greedy money seekers and all unprofessional behavior. Here the inmates run the prison; nothing but a joke and a scam! Note my wife and I are both medical with 25 to 30 experience I was so disgusted I wanted to vomit!
I have to say, this was a new experience for me with one of my children, i will say Veronica, Latoya and Robin were always a breath of fresh air. My son LOVED the cooks he said it like having a big mama in the kitchen at all times. The counselor explained his story to my son, that made him come to doing the kind of work hes doing now. The patients have had a major impact on my son, not in a bad way. He met some awesome people that opened his eyes to life. My only issue was Maria, very rude, their was a kid next to us having a break down as he was in the process of being admitted, she just laughed in his face, i wanted to go off on her so bad. How dare you show your true ugliness in a time of need while the gentlemen was having a break down. Some people just work a for a check, and shes shows that very well.
After calling Mesa Springs for help with our 13 year old daughter at beginning of June and over the next week 2 1/2 weeks the staff was most helpful. We had everything set up for initial consultation including all paper work, insurance info, etc.We finally went in for the consult on Friday June 16. Our daughter who was traumatized before we adopted her had finally accepted and was even eager to go into Mesa Springs outpatient program. After checking in we spent the next 3 1/2 hours mostly waiting for 3 different sets of professionals. It was now almost 9:00pm on Friday and everything looked great and we were ready to begin this week.After all wed been through the last thing we expected was a call on Monday morning telling us they didnt use they ainsurance my daughter has. This, after having all insurance information for two weeks.My daughter was devastated by this news. She doesnt understand and neither do we. How incompetent of this institution to allow a family, who had submitted all information two weeks previous, to not only get our hopes up after two weeks but then for them to keep us there 3 1/2 hours for nothing.Beware! Even with all ducks in a row from our end they allowed over two weeks to pass without even checking the most basic thing; how theyd get paid. Its horrible.
Youll be told that the children will undergo a skin assessment with their under clothing on..... in fact they Will be Stripped Searched, asked to touch the ground as if being put into jail.You will be given a handbook which will Not cover the actual rules, so there will always be a conflict because the actual rules are unwritten and uncommunicated.1000@ day to be subjected to the will of random staff temperament, conscious and unconscious bias, save your loved one from additional stress and trauma.
Mesa springs is a top of the line facility. This place really cares about people. They have amazing staff and top of the line therapists. Misty England is the best therapist I have ever encountered. She really knows how to help patients and help push them to reach their goals. This lady was such a blessing in ways that I cant describe. I wouldnt ever go any where else but Mesa Springs, and I would recommend it to anyone I know who is seeking help inpatient or outpatient.
Called to schedule an assessment for my daughter who is very depressed. We scheduled an appointment the same day I called. The woman on the phone was kind and responsive. However, we arrived to a crowded waiting room and waited over two hours. I finally came to the conclusion they did not have enough resources to handle the patient load so we left.
I was recently discharged after an 11 day stay in the Meadows unit in order to stabilize my bi-polar medication and treat my major depression and anxiety. Words cant express how impressed I am with this facility. The staff is well trained and compassionate. In addition to traditional therapist led group therapy the daily schedule provided opportunities to participate in yoga, art therapy, music therapy and pet therapy. I am so thankful to have found this hospital. It is a tremendous comfort to know, should I find myself in a situation where I need to be hospitalized again, Mesa Springs is there.
If you need help, ready for an extended family of people dealing with “your” issues; this is your answer. I found it met my needs.The check in process takes more than a moment, but worth the wait to lift a weight off your shoulders.Been there. The negative comments on this thread were people avoiding the system, or any help.Trouble makers, not wanting help, ( truly In need, will be removed so you can speak honestly in a group), you will not be compromised. Reach out for the help you need. Always felt safe and a place to speak my feelings and listen.The first day is stressful. It’s all gravy after that!I give it a 5 of 5. Yet, there is always people that feel entitled. Staff is there for you, always!
I was admitted in Mesa Springs in December 2017, left in February 2018. Also I took there outpatient treatment which is why I was there for so long. Dr. Keller was my psychiatrist and Sarah Fong was my therapist. Two AWESOME people. They are the most loving and caring people I know in this field. I recommend Mesa Springs to anyone who needs help with depression, anxiety, suicide, etc. You will get what you put in to the program but all I can say is they helped me out a lot and Im alive not Dead!!!George the rec therapist is Awesome too!Thanks and much love😍🤩
I stayed in Mesa springs for 8 days due to depression and other issues. I always felt safe, staff and doctors were very respectful and caring of everyone. My psychologist Helped me with my meds so I was able to sleep through the night in the first time in months and feel relaxed during the day. Saw a therapist, psychiatrist , and medical doctor everyday. Rooms were very clean and nice. Food was good and there were always nice snacks and drinks available through out the day and night. If you didn’t like the menu for that day you could substitute for a chef salad (was great), grilled cheese, baked potatoes, etc. The Dr. pepper out of the machine was amazing, lol. Great schedule of events through the day...even played family feud once. Always had access to a phone to call home if needed. Staff made sure everyone had resources available when released. I highly recommend this place, I was scared to death checking in but I have to say I had a great stay and learned a lot.
I must say, in inpatient adolescent care was.. an experience, to put it as lightly as possible. It was strict, but unfortunately for some thats not good. Waiting at least a day to access the cafeteria is just silly, especially when teenage men and women are there to obtain stability- instead treated as if they must work for rights.Some might say thats beneficial, but I say otherwise to that. And good heavens, its nowhere near cheap. If youre there to put a timid and reserved young soul, I wouldnt recommend this place.
I asked for extra days after detox, but my meds were increased so much that I was not able to go to the morning groups, so they discharged me. They are payed for each intake evaluation and the turnover of patience is in there Best interests. This is sad but its true
I can’t thank this hospital enough! I was needing help with my daughter and this hospital stepped up in every way possible from the wonderful person Hannah we met at intake. To the two business office people who helped me with my insurance questions and helped me set up payments both Jason and Jocelyn are great understanding people they took the time to explain what my insurance covers and understood I’m not made of money and went above and beyond to ensure we were put on an affordable payment plan. When my daughter discharged she was completely different and I can’t thank this hospital enough.
I have heard really great things about this place, and I was in Sundance for 9 days, and they didnt help me at all, I was told that if I need to be inpatient again, to go to Mesa Springs, so there is a possibility Ill be showing my face there (hopefully not). My therapist told me that she loves your facility and that I should be taken there if anything were to happen.
I voluntarily admittef myself to this place after a Google search which led mento them. I was not looking specifically for this place but I thought I would give it it a try beginning with a phone call. The lady that i spoke to sounded concerned and empathetic towards my situation. Feeling confident and assured by our conversation i decided to go in for an assessment the next morning. Ill admit Im an overly patient person, and i was getting anxious over the wait time. I was seen finally 2hrs after my assessment appointment. I recommend that you go in expecting to wait a while. The process took another 1 1/2hrs and they said that they cpuld help me. I didnt ecpect them to want me to stay immediately because i didnt bring any belongings and i jad online school work to do for my final day of class. I rold them i wiuld return the following morning instead. After returning home I realized i should have stayed instead. I called back and asked tjem if i could return that evening amd they agreed. Again the process was slow but I know there doing the best that they could given the situation of other patients. I returned at 9pm and didnt get into my room until after midnight. I was in the meadows unit and was greeted by 2 wonderful female nurses. I enjoyed the clean enviroment and amenities they provided me for my 9 day visit. The food was great and so was the cafeteria staff. I stayed there over a week and never had any serious issues or concerns. The Dr. And therapists helped me a lot and took the time to listen to me with no hesitation. I would and already have recommended Mesa Springs to others. If your an impatient and demanding personality this place isnt the right fit for you....
BEWARE!!! This place only wants your money! Staff is incredibly unhelpful and downright rude! Went in for an assessment and was told that outpatient would be fine for me. Lady left the room for a minute and then said that I needed inpatient.. WHAT?? Why the change?? I declined and was told that I could start the outpatient and someone would get back with me the next day. NO ONE DID! I had to call them back to inquire. Was told that since I declined the inpatient that I would have to do another re-assessment. WHY??? Just did it 2 days ago.. nothing has changed. Any why the heck cant SOMEONE tell me why it changed from its fine to do the outpatient to now I need the inpatient??? Trying to get more money out of my insurance are we?? Very disappointed! Arent you guys supposed to be here to help me.. not hinder me?? Try going somewhere else where they might ACTUALLY care about the patient!!
This experience has helped me a lot. Truly a safe place to be. Misty is the best therapist. She guided me through processing and pushed me to reach the highest I could in my recovery. Without her I dont know how my recovery would go. The chairs suck but the payoff is fulfilling
I had an awesome learning experience at Mesa Springs. Kind of a rough start the first day due to the fact of my depression and anxiety it was hard for me to talk during the outpatient classes. Thankfully Misty my therapist had a lot of patience and encouraged me to open up I learned coping skills that two years later Im still using. my primary care doctor referred me there I was the first person that he had referred there and since he received my review of Mesa Springs he has since referred several of his other patients to the facility.I truly believe that my primary care doctor Dr. John Briscoe and Misty England my therapist at Mesa Springs saved my life and my sanity. Mesa Springs and Misty became my safe place.
After overcoming my fear of committing myself to going through outpatient treatment, I was glad to find an intelligent, compassionate staff. From the reception desk, to the psychiatrists and counselors, to the AMAZING kitchen staff- each member of Mesa helped make a difficult journey more bearable.I still go to the Alumni Meetings, when i can, to receive encouragement from others who are coping and surviving.THANK YOU ALL SO MUCH!Keep your heads up, folks!!
Do you see how many times I’ve called your facility and I’ve only gotten one answer and then nobody’s bothered to call me back or get back to me and I can’t make the appointment when I’m supposed to and nobody wants to answer the phone at first you guys were great at answering the phone now you’re not
This place have a terrible consumer service in the front.We had an appointment at 530pm. We arrived on time. And we have been more than one hour sitting and waiting for the service. And some other patients were called in first. I asked why they are call before us. And they told us is because for emergency cases. Then. Why they give us an appointment? Why dont they separate the cases and we dont have to wait so long hours. Everyone in the room was very frustrated.Very bad service
Only giving this one star because it does not allow for a lower score. I came in with my granddaughter was recommended inpatient it was still during regular business hours as it was Tuesday at 1:45pm I asked what the cost would be the girl said she would have domine from the business office come in I waited. A few long mins later a girl came in way underdressed to be a business office Professional and told me cost I paid in full fogetting I had met the family deductible already which she just charged me again. A few weeks go by I see the claim was paid by ins and I’m due a refund I called and was told refund process I said I’m aware of the refund process a young gentleman who works the business office in the evenings told me they wait for the claims to file and process it’s been two months now and still no refund I call and leave messages for the manager Chris Lawson and he never returns the call. Seems the one one that was helpful in that office was the young gentleman.
TODAY AUGUST 26, 2019 is the day our daughter is set for discharge. When the husband and I both call Mesa Springs to ensure our daughter will be ready @ 10:00 a.m. we were hung up on five times by staff members called again ask to speak with the director they hung up on us again. We are told we have to wait till out daughter calls us at 6:00 p.m. break but our daughter is to be in Belton, Tx before then to make sure she doesnt lose her bed at Cedar Crest. The staff has NOT BEEN HELPFUL AT ALL and ARE EXTREMELY RUDE and UNPROFESSIONAL.Once they get your love one in their care they act as if you have no rights. They are only in it for the money at this rate. Our daughter is there voluntarily it was one of the worst decisions we made bring her here
My son is 16-year-old and this was our first experience with a mental health hospital. This review isn’t necessarily to bash the hospital but to give insight to other parents/guardians considering care here.My son was suicidal when we had our first evulation in September. He did not have insurance at this time. After a brief description of his thoughts/feelings of self-harm it was determined he needed inpatient care. (This assessment was done by a lady who after speaking with us then conferred with the doctor whom I still haven’t met.) Because of the no insurance issue and the fact that we weren’t able to give them $3000 that day he was denied treatment and I (his mother) was reported to child protective services. (She told me this was just procedure. CPA took no action because of our inability to pay) Fast forward to now, October. He has insurance. We come back for another evulation. The same procedure, we talk for a few minutes, she confers with a doctor, he recommends inpatient treatment and awhile later he is taken away. Taken away to a place (the sunrise unit) I’ve never seen; to be treated by a doctor I’ve never meet. This was alarming BUT I was desperate to get help for my son. I thought this would be the safest place for him. We were told about the varieties of therapy that were available to the adolescents here; each one suited for each individial. This didn’t happen daily. When he did get to participate in a therapy he enjoyed it was always cut short. They did however offer group therapy many times throughout the day. This isn’t for everyone. It wasn’t beneficial for him to be in group therapy with 12 and 13-year-olds. I really thought this would’ve been recognized by staff right off the bat however it continued for the entire seven days he was there. Let me back up to the call I got from the doctor. The doctor I STILL have NOT seen or met. He tells me my son is severely depressed (which we already knew) and wants to medicate him (which I expected) but I didn’t expect the hospital to hold my son hostage when he was ready to leave. My son was experiencing other boys harassing the girls and other patients that they didn’t approve of. Staff took no action. On day five we expressed our desire to take him home. He was feeling much better and felt like he could improve better out of this environment. He had completed all of the levels required of him and had a good handle on his emotions. On day six, I again expressed the desire to take him home. (this was only one day early than the suggested release date.) Durning our “family day” visit (Which is another issue I had. Every single visitation was cut short by the staff. The kids were always brought down late and taken back to the unit early.) I was then pulled into a room and told if they did release him it would be against doctors orders, therefore he wouldn’t be entitled to any of his prescriptions or psychiatric care. If I decided to leave the hospital without the doctors consent CPA would also be notified. (not that I could technically leave with him due to all of the locked doors..I reluctantly agreed to let him stay the extra day, not that I had a choice. Was this a money thing, sadly I think so.I was told he could go first thing Monday morning. I waited 3 hours. I felt like this was done intentionally. He was done with his discharge papers long before other kids that were released before him. This was unacceptable.If this is your first go around with Mesa Springs or any other psychiatric hospital please know what you’re getting into before you let your child walk through those locked doors.One other thing. To the lady who identified herself as the head nurse with long brown braided hair. I was completely disgusted hearing the way you talked to a just released male patient in the lobby about a medication error. He just wanted the correct dose which was smaller than the one that was written. Shame on you for making such a scene in the lobby in front of all of those people!!
My boyfriend went here for an assessment and took off of work so he could get help. He and I told them specifically that he is a danger to himself and needed immediate long term treatment. After the assessment he talked to a psychiatrist and was told he would be put on a hospitilization program. They said that he would be called in a day or two so he could get scheduled in for daily therapy. Long story short, they never called him back to get him scheduled in and completely forgot about him. It was extremely hard to get my boyfriend to agree to do this and now hes backing out since its been so long. It literally took me over a year to convince him to do this. Im not sure if this place even cares about getting people the help they need.Edit: He has told me hes called back with no response. His friend who gets care from this facility has also called on his behalf and was told they would call him. They did not.
I recently was in the adolescent inpatient program here and it was okay I guess. Overall my stay was fine, the food however almost always made me nauseas. I enjoyed the groups and found them helpful. I didn’t like that I couldn’t at least hug other patients even of the same gender. I felt that the program did help but I knew I needed to stay longer. I wasn’t feeling as depressed or suicidal as when I first came but I still felt that I needed more time. When my physiatrist told me on Friday that I’d be discharging the next day I wanted to cry. Not from joy but from worry. I still did not trust myself and I was afraid of trying to do something. So on Saturday I talked to dr.alvi and told her I needed more time and that I wasn’t ready to leave just yet. She didn’t listen to what I had to say. The whole time I was talking to her I felt as if I was being ignored, no matter what I said. A few hours later I was crying because I knew I was going to have to leave. Then they packed me up and I went home crying all the way. Now I have to go to innovations so I guess there’s that. Isn’t being depressed so much fun?
My name is actually Brandi Lira but I cant figure out how to log out of hers and into mine... My experience at Mesa was amazing. During my inpatient stay, Mary Ann was my nurse and I couldnt have asked for a better one. Instead of having to ask her for anything, she always asked you first. Misty was my counselor in PHP and IOP and she was exactly what I needed. She is fabulous at leading a group of people because she is assertive, fair and excellent at keeping people on task. She treated us like adults even when we didnt always act like them. Thanks for everything!
The staff even on the phone is so rude and disrespectful. I dont understand how you guys pick these nonchalant, uncaring clowns to be in such a sensitive environment like a mental health hospital. Please fire these people and do a better job at picking someone who is going to be caring and compassionate to concerned loved ones. This is twice now from two different people that have given terrible attitudes and have been ugly. I dont take that to be a coincidence at all.
The doctor was funny (I forgot his name). The food was actually pretty great, and the beds were decent, plus I t was very clean. The amount of help I got was terrible. They drugged me up so I literally couldnt see straight and I was always uncomfortable, I couldnt sleep well, I couldnt talk normally, it was terrible. It did nothing to help with my depression, anxiety, suicidal tendencies, hallucinations, paranoia, or anything. Really, do not go to Mesa Springs. The food and beds are not worth it.
I would not give one star but it was the only way to review this place. After working tirelessly trying to get my niece in this facility, it ended up being all about the money. Money over mental health. My niece has good insurance and they still required $5,000 down just to get her in the door. Im disgusted with how our society runs today. Seems only the super rich can get the help they need. Forget the working class or even worse, people who live in poverty.
I took my son suffering depression the intake specialist said she recomended in patient care. After a person from business office came in with lack of compassion and professionalism. Asked me to pay a huge hunk of money that I was not expecting to pay. She went back to her office returned and said they only had a bed left and if I wanted my son to stay I would have to pay that money so that they could hold the bed for him. I ended up leaving after wasting 5 hours even with an appointment. My husband said it seemed more like a money facility instead of a place to help our son. Unless you are prepared to pay a huge amount of money even with insurance. Do not waste your time very unprofessional person with intake wearing tight short short dress I was emberrssed after she bent over to take blood pressure and my husband almost saw everything!!!
My PCP recommended a PHP program for my depression and anxiety because meds weren’t working and I couldn’t function properly - I came to Mesa Springs because I knew that it was the best psych hospital in north Texas. I did the assessment, submitted FMLA to my work, came in for my first day and filled out the ungodly amount of paperwork... THEN they told me that I needed to put down at least 50% of my quoted bill after insurance (which was about $1,300). I asked them if we could work out a payment plan because I don’t have that kind of money - I don’t even have the money to pay my mortgage this month. They said that they couldn’t do a payment plan, and that in order to start the program I needed to pay $1,300. WHY could they have not told me this on the front end???? They SHOULD HAVE told me this on the front end - not the day I was supposed to start the program. I worked up the courage to admit that I need help, told my boss, submitted my FMLA paperwork and everything... I was EXCITED to get help. They literally just sent me home after agreeing that I needed a PHP program. All this place cares about is MONEY - they don’t care about you.
Im not good at being super descriptive or anything, but, to be honest, even if I didnt enjoy being told I absolutely needed inpatient treatment, my entire stay there was really good. I mean, sure, I didnt ever get to play on the Xbox 360, and the multivitamin they gave me everyday tasted terrible, but thats pretty much the extent of what I didnt enjoy about the place. Other than that, I pretty much loved it. I loved having a break from life and being removed from responsibilities for a week, I loved that trained professionals were taking care of me and helping me with my mental health, the place was very clean, they allow personal hygiene items and comfort items, the food was great and we got to watch TV while we ate, and, honestly, while I probably did have a couple of very depressive moments or episodes, the vast majority of the week I spent there was a very pleasant experience.Shoutout to Lynette Morales (Idk if I spelled her name correctly) from Mansfield Counseling for recommending this place for me! Thank you so much!
I came here seeking help, and I received it. For the most part the staff was extremely nice and caring. The food was good other then if you have food allergies or any other food restrictions its extremely hard to eat cause they dont have the food for those people. I am allergic to gluten and dairy which you would think that a hospital would carry gluten stuff and soy milk and soy cheese. I was able to find some stuff to eat but it was hard. The staff was great and I definitely recommend the place, it is calming and clean.
I brought my wife in after weeks of encouragement. I had set up an appointment but she refused to come. We finally did a walk in. We waited about 2 hours and after an initial medical checkin my wife was given a salad to eat. I told the intake that she was refusing to eat. That was very nice if her. My wife wouldnt eat. When we got into the second part at the end of the 2 plus hours the intake person asked my wife questions and she couldnt answer. I eventually gave input to the tight hair bunned woman with no empathy or patience. My wife has been in 3 BH hospitals and has stopped eating and talking. I gave her the meds that have been tried, etc. When she returned she suggested outpatient! She even accused me if druving the answers and said my wife doesnt want to come anyway. So after pleading with my wife for2 weeks I finally had to get a judge to forcibly get her assessed and she was place in a facility in Arlington, when I tried to get her transfer to Mesa Sorings they denied her again. She completed that treatment and is home still not eating or talking, bathing etc. She refuses to take her meds either. Mesa Springs and all of these short term facilities dont have the chops to treat my wifes illness. Where in Texas is there a long term facility that can stabilize the self staving mother of my children and love.
I would like to start by saying that I have been almost every other mental health facility here in the DFW region and Mesa Springs is like a resort compared to places like Milwood, Springwood, and JPS. To start off....when you get your original assessment at Mesa Springs, it only takes a maximum of 2 hours. I have sit for well over 8 hours waiting for an assessment at other places. The staff genuinely cares for their patients here and they will go above and beyond to help someone in need. I did both inpatient and out patient here, and i can honestly say that the information that I learned in the outpatient program from Misty England saved my life. I suffered from multiple mental illnesses and also a 7 year off and on again heroin addiction. Now I am going to school full time in hope to one day become a therapist so I can help people, the same way that Misty and the staff at Mesa Springs helped me. I now have a year and almost 2 months clean, and I use the coping skills that I learned at Mesa Springs on a daily basis. I am happier now than I have ever been in my entire life, and I just wanted to say thank you to the staff at Mesa Springs and specifically Misty England.
While Ive heard this place is good from actually several others who actually work in the medical / mental health fields - which alone is impressive, I had feared the billing side would try to get the most money they could from an adult relative, still in college and has almost no money to call her own. I hate to be proved right, but dr and assessor felt based on my relatives situation (graduating from college and has internship) that if she could manage to do at least 1 week of intensive outpatient followed by lower level IOP, that this would be good for her. Dr actually was torn between whether she needed to do the intensive outpatient at all, but nice assessor said kindly that she felt relative would benefit from at least 1 week intensive We stressed her financial limitations. All were agreed & I was on my way to being very impressed until today - the billing department who has NO merit in assessing someone INSISTED her down payment must be based on 2 weeks, said their policy is mandatory 2 weeks. This is exactly the bull that I feared - bait and switch, lets try to milk the patient tactic I abhor!!. Since WHEN did the doctor used by Mesa Springs and the ASSESSORs assessment of what was NEEDED while understanding her financial limitations mean NOTHING because of GREEDY HOSPITAL BILLING dept. For those who can muster the money, for what it is worth, the place itself, outside of billing sounds promising. Ill update review after we see how things go.
This place is an absolute joke! Just left there after we waited for 3 1/2 hours. They did not even address the issue with my daughter. They just wanted to focus on other nonrelevant things. I know my daughter better than anyone under the sun. How dare you blow off the true issue of trauma and anxiety and lock her in a white room for over an hour. Mental Health in this country needs help.Does NOT deserve a star at all. More like they need to be reported
It took one person to ruin my daughter’s trust with behavioral healthcare. Your company broke her Heart and Spirit. No one step up to be accountable for the wrong actions that took place. This is a based on the assessment team with ZERO honesty and upper management not the doctors. #mentalhealth #MentalHealthMatters #NAMICommunicate #zerostars #mentalillness
I had absolutely no problem with the inpatient program. However, their PHP program seriously needs to get it together. I was assessed and told that I was put on the waitlist. After making 10 calls, being sent to voicemail each time, and 3 weeks of waiting for a callback, I finally came back up to Mesa Springs just to be told that I havent been on the waitlist. After all that, they tell me that all they can do for me is put me at the end of the current waitlist?? Im going to Mesa Springs to get help, not to get stressed out even more so.
I dont know where or how to begin. I have battled depression for years, and recently started battling anxiety. I have gone to Mesa Springs 4 times; each time for different reasons but my heart knew that Mesa Springs was going to be where I needed to be. I am finally on the way to healing because everything (I hope) that was in the dark has come to light and I can see, feel, hear what I have to battle thanks to Mesa Springs and the wonderful employees from housecleaning to the doctors have shown nothing but respect for anyone and everyone.If you are battling your inner demons I implore you to not look at the other facilities around, skip the shopping around for the best and tear your bottom to Mesa Springs. No contest the best around.
I had THE WORST 3 DAY EXPERIENCE!!!Derrick: one of the techs weighing in at about 500 lbs HATED doing his job - TIP: if youre too fat & dont/cant walk around... Find another job!!!Staff INSISTED on telling me I was depressed & suicidal...Umm not!! Was there due to a COMMENT I made out of anger. The medical doctor (who looked liked he was from Pakistan but sounded like he was from hick town) never even bothered to examine me.. just prescribed medicine w/o explanation. Asked 3 different people for a handbook or clarification on what I was suppose to do/be doing on a daily basis.. Never received!! I was never once told about rules/regulations or introduced to new patient procedures about ANYTHING!!Then they all had the nerve to look dumbfounded when I went to court & had a JUDGE APOLOGIZE & release me immediately because true to MY WORD {which NOT ONE member of the staff believed} I NEVER should have been there in the first place!! SWEET VALIDATION!!With the exception of a FEW of the nurses & the food {in the evening} - I wouldnt refer a schizophrenic bipolar delusional hallucinating TICK to this place!Now what positive experience do YOU hope to gain Mesa??
I was there for 7 days. They treat you with respect and they are very caring. I was told by several people Im lucky I got transferred to mesa springs because it is one of the nicest. I recommend this place, its very helpful and they try their best to make you feel comfortable and at home. And they have visitation everyday, so thats a plus.
We made an appointment so our son could be evaluated. We sat waiting for 2 hours after our scheduled time. The woman behind the desk said that their management consistently over schedules and wont stop, even though they keep telling them it is a problem. After 3 hours of waiting (after our scheduled time), we left.
They failed to return my medicine to me after a 2 and a half hour intake. I was not notified until 30 minutes later (which is how long it took me to get to there facility). Now, they cannot find them! I have taken my medicine religiously for 8 years. I want to get better, not worse.
A patient here a lot of the things they said && taught me inside the program were helping. then i made ‘friends’ in the program. don’t make friends the staff told us this but we ignored them. one of the ladies said she saw these kids come back to mesa worse bc of the friends they made inside the program. she’s right it happened to me i made friends && now here i am coming back to mesa. you pick up their toxic habits bc god if you meet someone @ a mental hospital they’re not going to b a good friend.
I took my daughter there, she has been hurting herself with razor blades, burning herself with curling irons, erractic high and lows with severe depression, The police and her pedicatrican had recommeded, getting her admitted, I got there for an intake appt on time, waited over 2 hours. A women talked with my daughter for a very short period of time and then spoke with me, was quite rude, did not want to hear what I had to say, was interupting me when I spoke. Said the doctor would be there in a moment. She came in with a IPAD for my daughter to video chat for 3 minutes with a the doctor!!!Then I was told she did not meet the criterie for admitting her. The ladies at the front desk were very pleasant, but the counselor and IPAD doc in box are joke!! If you need real help for your child, do not go here.There is a website where you can get online counseling for a much smaller fee. If you want a doc in the box that is.
Im being overly generous with the one star rating. I went there for an assessment and to get help for my bipolar . Instead I was told I didnt qualify and yesterday I had CPS at my door. I had CPS at my door bc the young lady who did my assessment called them on me even though she told myself and my mother I was not a danger to myself or anyone else. I know it was Christina who called them bc when I spoke w her she openly admitted it. Christina also openly admitted that she didnt know my full history, my parents full history. I bring up my parents bc she told CPS my mom smelled like she had been drinking....( which my mother hadnt been) If Christina was so concerned about others welfare why did she let my mother get in the car an drive away? If Christina was so concerned she should have called the police ( which would have cleared the matter up asap). Also Christina did not take the correct notes on what I said and bc she didnt write down her notes correctly she in turn gave false info to CPS. My doctor of 5 yrs recommended this place and knows my full history and my mothers full history has seen both of us with my daughter and never once did he feel the need to call CPS. Christina did say to me they would be more then willing to treat me an do another assessment... Are u kidding me? I couldnt believe she said that. I was floored by the false info she wrote down about me and the false info she provided to CPS. Of course the CPS REPORT AGAINST ME WILL NEVER LEAVE MY RECORD BUT CHRISTINA SAID IT WAS NO BIG DEAL. She also failed to listen to the fact my daughter was not even in my control and custody as she has been with her father for the summer. If u remember I went there for help and was told by them I didnt qualify for such an intensive treatment plan. So if they said I wasnt a danger to myself or anyone else, her concern about my mother smelling like she had been drinking wasnt enough to call the police on the spot then what right or merit did she have to call CPS???? She gave false info to CPS so now its my word against hers....... If mesa springs really cares they will right this wrong. Ill update this review upon management calling us back which Im waiting for a call back. Ill keep everyone updated.
There was nothing I liked about it overall. 1 therapist in the faith program was amazing and the techs but the doctors and therapist were the worst I have ever experienced. ..again besides the faith based therapist ..other times I was called names like dick and jerk in a group class by the therapist...said was a slip of tongue...then called me superficial...(way to build someones confidence in treatment right) a lot of condescension, no one on one help unless was requested, intake took forever, literally had to get a different therapist to submit my paperwork back to work because mine was not doing it in time, was put in wrong counseling group during inpatient (but then was changed to ther best employee in that place faith based therapist) ...im no religous nut but her method was mind,honest, touching, and you could tellshe cared and knew how to help leople....i was over prescribed meds until I turned them down and essentially assessed myself (most likely because you dont get really any one on one work for anyone to get to know your real issue. During another outpatient therapy group session the counselor was letting a patient counsel me instead of take control othe group. Worst experience for treatment ever...I promptly left and now have a great therapist. ..I literally relapsed because of the counseling I got there. Wouldnt recommend this place if it was free...Im embarrassed by my actions due to the onset of relapse too...but hey they got straight up $$$$$$from me over 2k. And as other reviewers have said there were a lot of missing items...hmmm...not mine but i saw a lot of it....please seek help else where...anywhere. ..not here...oh and when I went to vet paperwork I was told would be waiting after I discharged myself. ..no one knew what I was talking about...left a message for the doctor and the slip of the tongue therapist to call me...supposed to be within 24hrs...that was Tuesday. ..its now friday...thankfully my insurance found me a real counselor who its tons u ranges great...and guess what been sober, not called names, dismissed as and helpless fool, and I can just tell he is smarter on how to counsel addiction....they think we addiction re addicks. ..yeah I spelled it that way on purpose...p.s. they will tell you whatever to get you to sign up...it was told could use phone to pay bills...well not true...it had to go from nurse to doctor to head of facility to do this....dont believe the intake its all andddictionrebout the $$$. $$ which is probably why they have 1 good faith based therapist...hell there was a nurse and tech who made me feel me like Im worth something not jus a dollar sign....seek help elsewhere and beware it is not a sister facility....dont ask them that you probably be told a lie and then a dick for even daring to ask that question....Im so much happier I have a real counselor now....If you want this kind of treatment and verbal beating...then pay for it cus they will take the money for sure
They helped my depression and anxiety in no way whatsoever. It will not only waste your time here, it will drain your wallet, and for what; additional stress in your life or more suicidal thoughts. The staff here is rude and its not worth the time. I would recommend Sundance hospital instead. I wish that I could give them negative stars because 1 star is doing them a favor. DO NOT, UNDER ANY CIRCUMSTANCES, GO TO MESA SPRINGS!
What a joke. My 15 yr old son has Aspergers & Bipolar. Been 2 several treatment centers & med adjustments since he was 10. 2 hours later was told bc this time he was not suicidal or threathening others he didnt meet the criteria. While the intake lady and I were talking he kept being disrespectful. I told him she stop. She said ok now im in the charge of this meeting & yall are acting like a couple of 2 yr olds. Um NO im a frustrated parent trying my son help.
About a year ago today i was in Mesa and now i am getting to go to state and making money from hobbies that i actually enjoy. My scars are healing and the reason why i went there is completely gone. So thank you for what you have done
Front desk personnel can only be described as shockingly and unnecessarily rude. I cant imagine why management would continue to defend and excuse such unprofessional behavior. Im sure there are some dedicated hard working staff members but first impressions are important. The negative reviews are, in fact, regrettably accurate.
The Hospital Administration and Chief of Staff need to differentiate between free consult on a holiday weekend vs. a formal intake.I have years of high level hospital experience!! I arrived on time at 2:30 only to wait in an almost empty waiting room for 45 mins. Then my consult turnes into a formal intake. After another two hours, seeing 5 staff members (who did not even identify themselves), I feel a a wrongful, ambiguous, double minded, pressure producing, matter of fact decision was made with regard to being admitted.ADDMITED?? What? Admitted per a decision made by a Medical Doctor. I was depressed and had anxiety. All I was there for was a second opinion. Then, get this, with out any warning or instruction on how to use the technology, I was handed a large what appeared to be an i-pad tablet computer laptop device. (Deep Breath Scott)Now I am interacting and being assessed by a talking head. Me in the consult conference room at Fort Worth, TX antenna nd a remote MD knows him at some remote part of Florida?AND my face is on the iPad being recorded (in the upper right hand corner). My face for all to see. Great, thats confidentiality.Moving on, I was not even given a physical exam. No labs, no anything other the my blood pressure, temp, and pulse were taken.The Medical Doctor, Bless His Heart I have to say he was kind and nice to me, but gave me know understanding of his diagnosis until the video was over.Yes, yes...he made a decision about admitting me or not. What?? I was depressed and have anxiety both of which were diagnosed by providers I have been seeing at Another health system.Bottom line, please dont advertise free consults. A CONSULT is not an intake and if your hospital system advertised free consults, then the Specialty MD should make the decision, not some (I have to say nice, but just a talking head holiday covering internal medicine MD...actually, for all I know He might have been just a primary care or pediatric Doctor. If I could give your Hospital (1/2 star) I kindly would.Please dont mislead me please and please dont do the same thing to other patients who may not be able to understand. Erase my information from your records immediately.Sincerely and kindly submitted,Scott D Troyer AS, BS, PharmD, Registered Pharmacist (on a well deserved Hitus)++++++++++++++++++++++++++++P.S. Pleasse consider this the following: improve your quality of care, communication, and superficial and cold attitudes. Serious question and instead of answering my question, the triage nurse wants to discuss the T-shirt I had on. Then as fast as She could got to the door and left.Thats when I asked my sister to come back and be a witness to this CONSULT and or intake.Scott Duane Troyer
I was very well taken care of, inpatient and most importantly in the outpatient program my my amazing therapist Misty. They helped me through the toughest time of my life and i will be forever thankful.
If you are seeking help for a drug problem. This is not the place. Spent 3 hours for a simple assessment about benzo withdraws. They were zero help. They pointed me in the direction of state ran clinics which are a joke in itself.
Wonderful facility that provided excellent care not only for our daughter, but for our entire family. PTSD/trauma can wound the entire family, not just the victim. Every staff member we met was compassionate and caring. Dr. Keller is an amazing psychiatrist who listens and is skilled at providing medication support that actually works. The communication from the counseling/social work team was lightyears ahead of what we experienced in another hospital. Our daughter is on the road to recovery from PTSD as a result of this place.
Me$a $prings is a Money Machine100% of the people who get evaluated are some how in desperate need of intense psycho therapy.They put you in group therapy because they can make 10 time the money.According to Misty she cant be effective in one on one. She said group therapy is more comfortable for her. If you question her she gets nervous and irritable. Not very professional or comforting.She lets the patients teach each other. Its like the blind leading the blind.If you can read a self help book you know all she has to offer. She thinks therapy is a book club.They are for lack of a better term PREDATORS who pray on peoples insecurities and pain.There are a few good reviews posted.If you asked those same people 6 months latter if there lives have changed for the better of worse because of the therapy they received. Im sure they will say worse.The word trac babble they push down your throat makes you sound like a (BRAIN WASHED) programmed CULT member.Its SAD to think about all the DAMAGE they do to the Patients and their Families.
I was told by the doctor and staff that I was un helpable. That was after 7 days of in patient treatment. So I told them I fear for my safety and the safety of others and the turned me away...I just asked for help. And I got insurance to pay!
Well my stay at Mesa Springs was a life changing time of my life; Mr. Sherrod Instilled self-esteem by telling us that you were not born with a label ( alcoholic) Im a retired drunk;AA doesnt like it,and the person I like to refer to as my teacher even though shes a therapist Misty is not a woman to mess with, because she will give you the eye;if you know what I mean. She is the last person that I would want to disappoint by failing to stay sober; and I look to her as a soft place to fall even though Ill pay hell for my misdeeds. Im all honesty I tell people that if you know someone thats in deep dodo go to Mesa Springs. Oh I cant forget Dr.Keller the meds.keep me calm and the coping skills that Misty and Mr.Sherrod drummed into our heads helps and I s ,till refer to my notes from time to time . Bottom line is that the staff at Mesa Springs rocks. Thanks Chuck , Im just peachy
A friend was here for a few days because of an anxiety disorder, you would think that they wouldnt allow aggressive or threatening behavior but not the case. This predator would walk around behind anyone he could scare a little and get his kicks. the staff was aware but nothing was done. so me friend left worse than when she entered.
This place saved my life I was nervous at first about going into treatment but the staff and therapists were very nice and caring. Outpatient program was different but still great over all care thankful for this place.
DO NOT GO HERE. I have warned you. One big lie, starting with the liar who answers the phone. Had an appt at 5:30. All I needed was a new doctor and meds. Tick Tick Tick. I am in a consultation room to fill out paperwork. Id not had meds in days, felt bad. Im hungry, gotta pee, it is now 7:30. Getting mad.Told the woman at the counter this was unacceptable, I am leaving. Then was told, Youre next. Id had it. THEY TRIED TO DETAIN ME AGAINST MY WILL! Heads will roll. A lot of heads. I was treated like a PRISONER! Looks SO nice...you will step into hell. I am NOT making this up. Had that woman laid hands on me-ASSAULT against me.Mesa has my info. CALL ME! Better: Have Dr. Keller call me.
Before my stay at Mesa Springs I had no idea about this place! This changed my life and I would like to thank the entire staff from the bottom of my heart! I havent stopped talking about Mesa Springs since I left. Keep up the great work that you do! God Bless!
Mesa Springs was a great experience and saved my life. My therapist, Misty, was wonderful and insightful. She challenged my way of thinking and helped me improve faster. Thank you Mesa.
This place was horrible lol. Aight fr I went here this is a fake email first of all but who else remembers booty juice they stick you with a needle that calms you down if you get a little crazy. I was threatened to be killed here by another patient he was crazy. I wanted to stay at first but then they wouldnt even let me leave I was like this aint working and they really wouldnt let me leave what kinda bs is that. Its like prison you get certain phone times you only get to go outside like an hour a day. I was rooming with a kid that had a coke addiction which is okay but he was dreaming about killing people he legit told me, I asked are you going to try to kill me he said nah youre cool. Their fuze tea was the only thing I liked I got free cups and socks also nice. Thing that also really sucked is we had like music therapy and everyone of the songs we recommended even if they were family friendly she didnt play. For art therapy I wrote 666 and they said what does that mean to you I said happiness lmao. I got to play the Xbox tho that was lit a Xbox 360 we paid a ton a ton of money to come here the least you can do is upgrade to an Xbox one. Last day I was there I was so happy to get out I was scratching my name into like the arm peice to be remembered I guess and this mesa spring lady said Im going to make you stay for long you better quit I legit cried. Im a man I swear but the thought of being here for another day was horrible. I only got one thing to say thanks for you did decent on my meds I didnt feel anything I was so messed up from them TBH.
Great staff both inpatient and outpatient. my therapist, Misty England, helped me out a lot. im very satisfied with the food and the care i received from everyone there. id recommend it to anyone.
False advertising on site with Free Mental Health Evaluation. The strings attached clause to this is NOT on site. Nor will you find it posted publicly in either of their offices for incoming possible clients seeking the FREE advertised mental health assessment if your going to need outpatient or in patient care. Offices admitted it isnt a free health evaluated assessment. its a ploy to admit for one or the other in or out care. They want you to sign an agreement on the spot via insurance or private pay BEFORE so at the end of their semi assessment you now HAVE to be admitted to one of their facilities (regardless if your first semi -their so called free- assessment says how badly you need it or not) and then they will do a full evaluation. This FREE walk in assessment at main location or via appt to either location offered on website is just a ploy to admit you for $$$, cheating your pocketbook or insurance on care you may or may not even completely need, because they will NOT give your the results unless you first sign off to be admitted into their care.Its all about the money and not your health when being deceitful to scam you into their services before knowing if youll need full time in house, out patient (all week daily appts) or if your situation doesnt even really warrant their offered services at all, with no option for weekly, bi-wily care. So you can forget about seeking after for any other options that best suit your needs, regardless if they do or not.Payment plans is large amount more than half up front cost up to $5000 or more, you have to agree to pay on the spot via signing before assement is even done. That is not a FREE Assessment. So you better really know you need the services they provide before going in. Because if you dont, they will have already told your insurance and you that you do, so they can decide after you or your insurance has paid them. Even if you dont rally need what srvs options they provide.They wont show you this clause attached to their websites it isnt there. If walk in they tell you is offered, not posted or in paperwork, because there isnt one. It isnt posted to see in front office desk reception. They will just tell you its policy without written proof. Its all Money first.
I loved this place. it was an awesome experience me and my mom never got along now we are closer than ever and do everything with eachother. I loved the staff. they were her helpful they even made me realize what I career i wanna be in. I love them for making me the person i am today. much love.
EPIC FAIL ON STABILIZING! Had my daughter picked up on mental health detention warrant after she swallowed pills12/2/17 The facility itself is nice, its clean... But they released her 12/9/17 even after I called & talked to councilor AND went to the family session where my daughter told them she couldnt swear she wouldnt use drugs again becoz she fails EVERY time, & that she was tired of feeling depressed and sad. So they calmly went back over herSAFETY PLAN whereas Im telling them she uses drugs excessively in hopes of DYING & as recent as the day before she felt HOPELESS. (talked to Katie(?)They released her on Saturday 11 AM.. By 5:PM she was on a binge. ANYONE w an elementary education SHOULDVE been able to SEE her anxiety & HEAR her when shes saying I CANT MAKE IT!!!! ORRR listen to the family members who KNOW! So its Monday Evening and I havent seen Cassy! As a STABILIZATION FOR CRISIS....EPIC FAIL!!!😡 THEY had the authority TO GET HER HELP beyond the 9 days the law mandated, but they DIDNT! Dont present yourself as a psychiatric facility if youre not going to FOLLOW-THRU and ensure a patient is actually stable before cutting them loose. Ill be sure to send invites to her funeral⚰THANKS FOR NOTHING!!! 😡
Front desk woman was very rude. I was told incorrect information about visitation times Mon-Thurs. Her response to me was, she has worked here for a long time she thinks she would know what the correct times are. She could of had a better response.
Phenomenal care. The staff was so respectful and made me feel safe. I can not tell you how helpful this place is. The therapists are wonderful and it is very clean.
Excellent hospital for someone needing help! This facility is both caring and competent. They do an excellent job of keeping someone safe, diagnosing accurately, treating both medical and emotional concerns, and doing all this in a warm and compassionate environment. Highly recommend to anyone needing help and hope.
It suck when u what to help a family member with an addiction n they dont help becuse u dont have insurance n dont have the down payment. They rolled let the pt walk way with their addiction.
My 14 year old daughter is there currently. The communication from the staff is good, and I feel like this is as good as it gets. That there needs to be drastic changes in the mental health care system. This hospital and its processes are just a symptom of a larger and deeper problem. For something that is supposed to be really supervised and structured There were tails of outward aggression of other patients, and worse bullying in the unit. How can that be in such an environment? I really was hoping there would be more one on one care, but again this is seemingly the ONLY module for mental health care in a hospital setting is putting really troubled, impressionable adolescents in front of others with the same or worse issues. It seems to be a breeding ground to pick up issues, opposed to help eradicate them.
I had a panic attack and told him I wanted to go home and for that they told me that if I left that my insurance wouldnt pay for the whole day, and I may possibly be discarded from the program so I told them to bring out the papers and I would sign down and And that they were not very professional concerning people with panic and anxiety disorders, which I struggle with and that if they couldnt understand a panic attack ? The counselor seamed more concerned about billing my insurance for The whole day rather than my well being,
This is a great place if your serious about what u want. I am so impressed. God bless all of you who work here. My husband is a new man. 💪👍🙏 He comes home today... cant wait to let him put his review in.
I was referred to this clinic by a counselor came all the way from Euless 45min drive i had and appointment at 5:30 got here and after waiting for 10 min for someone to come help the lady said they had no more rooms! No one bother to give me a call to let me know not to come!!!! Never coming here again and i dont recommend it for teen help
If you need help, depression/addiction, this is a good place. Very friendly, helpful staff. This place is extremely clean and taken care of. Your every need is handled. Your treated with respect, not like a customer. Dont let people tell you otherwise.
This place is a joke!All they want is to take your money.Took my son their and waited 3 hours after appointment and ended up leaving.They didnt call me or anything after I left. Ill find help elsewhere I would suggest other people do the same.
Haven’t been but all mental hospitals are bad. they don’t help you. go to therapy and counseling ... be able to go back home. go out and do things. these places just make you have anxiety.
The most friendly staff ever other hospitals could learn from this place. Thank you so much for your help on my loved one. Keep up the good work. Much love 👍
I had a great experience although it didn’t really help me in the long term area it kinda gave me a break from home and everyone and it was really good. and whoever is reading this tell Ms. Porsha Ally says heyyyy girl when’s the wedding!
They took good care of my 22 yr old daughter. Better than most hospitals in DFW. Staff was extremely nice, compassionate, and reasonable.
I went in for an assessment to try and go inpatient and was turned away even though I told them I was suicidal, I ended up self harming after getting home, but I went in because I had had a good experience the first time I went in, I’m 30 now but the first time I was 29,
My 18 year old was diagnosed three different illnesses by the same doctor Last time he put on her on Vraylar which is for bipolar 1 He said she has bipolar 2 (which she doesnt} They sent her home with a severe reaction to Vraylar I noticed it with minutes of her being home I called the place 7 times that night all i could get was obh she has been discharged from here you need to take her to the ER The ER said they dont have qualified doctors here she can go back to the hospital. I took her to her psychiatrist to get her on a drug to counteract the Vraylar. The company who makes the drug told me she should not have been on it at all as it is for bipolar 1 only She came looking like she had torettes I called the patients advocate 3 times never got a reply . She still has tremors 4 months after the fact and can be permanent So if I noticed it as soon as she walked through the door why didnt the staff or doctor notice ????? I have been asking for someone to call me to get an answer why they sent her home like that Crickets.. .I have been advised to also report this so called doctor to the medical board Texas is no place to have a mental illness that is for sure
I came here for help with depression, anxiety and grief. They gave me the tools I needed to be able to persevere through bad thoughts. They also helped me find medications that work best for me. So thankful for this life change.
JULY 2019 THEY WILL CALL CPS!!! ZERROOO STAR!!!!They try and push inpatient for your child and as soon as you decline (cause they are all about the money) you WILL have CPS the very next day!HOW DARE YALL try to rip a family apart!! What a WASTE of CPS time! THESE PEOPLE HAVE NO SOUL!! STAY FAR FARRRR AWAY!!!!
To tell you the truth this turned out to be toxic! Fake staff who showed fake kindness students forming cliques rude doctors understsff I was threatened by other patients and made fun of crying wouldnt even help .seriously I put myself through hell and trusted the wrong sources.
I went there for an evaluation and they wanted, nay, INSISTED that I stay for 3 to 5 days, otherwise they wouldnt help me get a psychiatrist to see, which is why I went there. I didnt go there to be pressured into staying.
Had appointment for 3pm arrived early. was told there were 2 people in front of us. an hour and 30 minutes later was told there is still 2 people in front of us. This place is a joke why set appointments
They don’t need to make appts because apparently it doesn’t make a difference. You make an appt and wait 5-7 hrs past appt time. If that’s the case they need to tell you that when you make an appt
Inefficient at discharge. My daughter was held 48 hrs longer to wait for a doctors signature to be released.48 hours of astronomical cost for a doctors signature!!! Really?Business is to make money, this is no different. :(
Dr. Alvi has no empathy and compassion for her patients. Mean lady. Other wise it was a nice facility
Lol I loved it , I went when I was 15 Im 17 now , felt like I was in a hotel the food was excellent also I liked the classes we had !! Thank you Mesa Springs !,
I miss this place. It felt so safe for me and I want to go back. My emotional state has gone down hill but I am trying to pick myself back up with the coping skills I have learned here.
They are holding people against their will. Telling us that if one was to try to get out and the didnt see fit they would get a judge to sign an order to keep patient against their will.
If you need outpatient help, Better off attending a free CODA or AA , NA, etc. and getting a personal psychiatrist who knows what they are doing.
The most unprofessional , rude and insulting experience I have ever had anywhere in my entire life.I confronted the problems I had with their staff and patients with the director of patient advocacy on a daily basis and was not only denied resolution but was lied to about the existence of staff members I was making complaint against and that was ever any problem.I contacted their corporate offices and was treated the same way and to no effect of resolution or apology.I have 3 former patients who witnessed the behavior and are willing to give deposition to that fact.I have made formal complaint with every state and Federal agency there is and plan on pursuing the incident legally as abuse and neglect of a disabled person.
WONDERFUL FACILITY!! Helped me through the worst time in my life. My husband and I are attending the PHP program.
Best hospital Ive been to. Staff really cares. Id recommend if you need a safe place to go.
I’ve been here twice and honestly can’t complain, other than a few staff could be better, but no one is perfect. They helped me so much! I can’t thank y’all enough!
Staff transferred me multiple times and sent me to voicemail 3 different times. Phone manners were very poor. Not satisfied with customer service.
Thank you, Mesa Springs, for listening and helping when others dismissed us. You saved a life and I will be forever grateful.
Totally misdiagnosed my wife and over medicated her and sent her into a catatonic state. Had to take her the emergency room at another hospital. Total incompetence.
Best facility! And the staff are so helpful and amazing!
Terrible place to be at. You’ll be waiting forever to be admitted.
Wonderful hospital. They took very good care of someone I love very much. Thank you!
Loved it when I was there staff was nice and by far the best treatment Ive gotten in my life
I was a patient there and the staff was super nice and very helpful
I got to my appointment time at 3:30, left at 5:00. Go to Greenhouse instead.
You have to want to get betterdon’t be surprised if you’re the same if you put in no effort
Amazing facility and outstanding staff. Nothing less than amazing. Thank you to everyone.
Mesa springs more like stinky strings
I have multiple family members that have been here and they were great help each time!
They were so good to my daughter she loved being there
I was there i cried when i left it made me sad leaving my friends behind and the people there r super nise.
They take good care of your loved ones.
Knowing someone that went here 4-5 times came back the same each time
I received amazing care. Thank you, Mesa!
Very bad, they are horrible people
Organized and good evaluation.
Very good they listen to u
Treated me a sunrise amazingly
Really nice staff and great facility
You are allowed to have smoke breaks here, need I say more?
They didnt even help my daughter
Very helpful place.And awesone staff
19 demerits on recent health inspection!
They messed me up
Exceptional care. Caring staff.
This hospital is the best
Wonderful facility.
Wonderful experience.
Horrible program
The staff are rude
Great staff
Kind and caring.
Total reviews rating 3.1
184 Reviews for Mesa Springs 2023:
Review №1
2022-06-11This place was a Godsend. My wife was suicidal and severely depressed. The staff from the receptionist to the doctors were amazing. They updated me often on my wife’s status. They talked to me so that I had a great understanding of what was going on. I spoke to my wife daily and often and could hear her demeanor changing for the better. I asked my wife about her experience and she said they were wonderful caring people. Her only complaint was that the meals weren’t restaurant quality. But even that was said in jest because I’m an Executive Chef of a French restaurant.I highly recommend this facility to all people experiencing suicidal thoughts, depression, anxiety and panic.Thank you to all of the staff at Mesa Springs. All of you are wonderful people and you are doing a great job.
Review №2
2022-06-11Following the death of my Dad i. 2016, I had a psychotic episode and was unable to mentally process my grief. The staff here was very kind and compassionate. Their kindness has stayed with me ever since, and I have many fond memories of my experience here. Its privately owned, which makes a thousand times better than any state or county facility I have ever been to. If I am ever Im crisis again, my husband knows this is where I prefer to be treated. I have nothing but good things to say about this facility, and I am deeply grateful to this day for the Drs and staff - psychiatric staff, housekeeping, cafeteria (food was amazing!), and maintenance. These people are all amazing at their jobs. Also, Jesus is very much alive and well in this hospital, which is an added bonus.
Review №3
2022-01-14My 14 year old went here last week and had a good experience. She said all the staff were friendly and professional. She liked the food and felt safe. They aren’t doing pet therapy so that was a bummer. I also don’t like that only one person can visit the whole time. That makes it hard on the parents to choose. The intake process took over 3 hours. Overall for the options in DFW I think this place was the best option.
Review №4
2022-01-30Fantastic Professionals, quality service & its very affordable. I took someone here & will be forever grateful for the services that get to the core of the painful issues, treat the debilitating addictions, & turn lives around. Part 1 hospitalization was just completed & were in Part 2 Partial Hospitalization Program. Denial, lying, deflection, suicidal thoughts, & severe depression all part of the addictions they treat. Insurance is accepted, out of pocket requirements are normal patient payments by carrier, & finally the help needed is being accepted. Priceless!
Review №5
2022-02-18Ive had the chance to work with Mesa for years on a professional level and have always been very impressed with their thoroughness, responsiveness, and collaboration to streamline the continuity of care and put the clients best interests at the forefront of treatment. Any time I am working with a client who needs stabilization services, Mesa is at the top of my list.
Review №6
2022-02-19My wife signed up here for an outpatient program for severe depression.A week into the program, I had to take her to the ER for severe abdominal pain. She had a miscarriage that required emergency surgery.We informed Mesa Springs of the situation amd told them she would need a few days of recovery before she could make that drive again and her therapist acknowledged that.Fast forward 3 days and we get an email notifying us that she was being removed from the program due to absence. We followed up to remind them she was recovering from surgery, but they said they were aware. It is nothing personal and we are sorry for your situation, but that is our policy.So dont have a huge life altering crisis that makes therapy more important than ever while going here. Its against their policy
Review №7
2022-07-16The worst experience of my life. I took my 14 year old son who was suicidal in to get assessed. We walked in at 11:15 pm. We were not greeting or asked why we were there. In fact just the opposite it was clear we were a nuance to them. After being handed a clipboard with about 20 papers on it we sat down and filled them out. 30 minutes went by and not a single person ever came out from behind the doors. We could see the staff through the window on the door sitting and chatting. I stood at the window for almost 10 minutes before anyone noticed I was standing there. When Rhaz came out of the door I asked what the intake process was to be told they were busy and would get to him when they could. Mind you it had now been 45 minutes and no one had even asked why we were there. I spoke to the house supervisor Dominique who was pleasant and apologetic. It takes a lot for a parent to seek help for their child and when the customer service is this bad people leave without getting the help they need. I would not recommend this hospital to anyone.
Review №8
2022-03-30Love the staff but they had poor trainingone job just listennot good at italso hated the facility and the way it’s run.I’m hoping that Ryan will hit me up in regards to some tips to make that place better I know I don’t have a degree but apparently I’m a lot smarter than all of the staff I talked to.I’m thinking about becoming a licensed therapist so maybe they’ll take me more seriously because I love listening to people.They don’t lol
Review №9
2022-04-29What a joke! A dear friend worked up the courage to check herself in for a potential 30 day stay, after being told over the phone that she was allowed an hour a day of visitation to see her family. After arriving, she began filling out the admittance paperwork, only to discover she was allowed 1 hour a day, 3 days a week, but she would only be allowed 1 single visitor and it could only be the same visitor for the entire stay, regardless of age. Naturally, the main person she would want to see would be her 8 year old daughter… Do you people really expect her 8 year old to walk into a mental health facility alone, unsupervised, to see her mother? She really wouldn’t be allowed to see anyone else from outside of the facility for the entire month? For someone who’s entire mental health is strengthened solely by family, this would be devastating, and since there’s no way one would send an 8 year old little girl into said facility alone, not being able to see her daughter would be catastrophic for both the patient and her daughter. Needless to say, she decided not to admit herself and is seeking another facility.
Review №10
2022-04-01Called CPS for wanting to take my child somewhere else and because I didn’t sound empathetic enough (I guess expected me to cry about information that was new to her). CPS is for children truly in need not children who come in with a whole freaking village of support but we get reported for medical neglect?? Get over yourselves that’s why we went somewhere else