Identifies as women-owned
Yes
Mesa Verde Animal Clinic in Midland
Categories
Location on the map
Midland, Midland County, Texas, US
From the business
Accessibility
Wheelchair-accessible entrance
Yes
Wheelchair-accessible toilet
Yes
Amenities
Toilets
Yes
Planning
Appointments recommended
Yes
Phone: +1 432-689-0702
Site: https://mesaverdeanimalclinic.com/
Site: https://mesaverdeanimalclinic.com/
Opening hours
- Monday:7AM–6PM
- Tuesday:7AM–6PM
- Wednesday:7AM–6PM
- Thursday:7AM–6PM
- Friday:7AM–6PM
- Saturday:8:30AM–12PM
- Sunday:Closed
Comments (199)
We’ve been taking our pup Astro Carlock to Mesa Verde since this May... I cannot sing them enough Praises!!!!!! I picked him up today from boarding (which is only $14 a night) and he is soooo clean!!! I think they bathed, brushed, perfumed and even cleaned his teeth!!! The girls are always beyond patient and wonderful!! They never lose their patience with me no matter how much of a hover mom I’m being! I feel completely comfortable leaving my baby with them!!! Thank you so much guys!!!!
Nice staff. Very polite and friendly nurses. Doctor really cares. The doctor gives you that feeling that he really wants to educate you on the health of your fur baby. Very professional team. Very satisfied.
Love this place.. always so nice and they take great care of my baby’s so thankful…
Great place to take my kitties, the staff is very friendly and the doctors take the time to get to know your furry family member.
We’ve given this place multiple chances and it’s beyond frustrating. I love the vets, but a few of their office staff are woefully unprofessional. The wait times are extremely long, and they aren’t extremely friendly most of the time. Last time we were in there they had lost my cat’s future spay appointment, and I wasn’t ever sure if it was actually scheduled since I never got text or email updates about it. They had also put one of the other client’s cards back up and didn’t realize she was still there for her appointment, 2 hours after it had been scheduled and well past closing time. We boarded our dog here and they said he wouldn’t stay in the kennel so they just let him run around. What? He was also extremely dehydrated and vomiting when we got him back. It’s frustrating because it seems that they love animals, but their people skills and office management is lacking. I also had an emergency situation with my cat last night and called to see if Mesa Verde could switch his bandages out today since we have established care for him there. They said they didn’t have any appointments available which I understand. Then I asked where I could get that done and they said to go back to the emergency clinic, then proceeded to badmouth the emergency clinic I had gone to! I asked for them to specify why I shouldn’t return there and they just said they didn’t recommend. I don’t know what they expect me to do.
The best veterinary experience I’ve had. The staff is astounding. They are so helpful and always kind. The Drs are great. They really care about your animals and don’t just see you as a paying customer. Cost is reasonable. They are doing an excellent job in this place and I wish more vet clinics operated like the Mesa Verde staff.
I am putting this review here to educate new owners like us and possibly save a life in the future. We dropped our year and a half year old Great Dane off for a spay appointment and within 24 hours our dog was dead.We were told she had bloody stool, and wouldnt stand. We were told someone would stay with her and do whatever necessary to save her, but we found after she had passed that she was left to die a slow and painful death, alone and scared.We were denied access to our dog during office hours and after. We werent allowed to see our poor girl until after she passed.I was denied by three people for her records when I requested they be typed in a legible format.(Please find the full timeline of events on my personal fb page or in comments for more details)
I have been taking my dogs here for almost three years for all of the basics. A couple times I have had somewhat emergency situations and they did a good job of squeezing us in (but be prepared to wait for those types of appointments). Reasonably priced. Make sure to ask for a cone after getting your dog spayed or neutered as they don’t put them in a cone when they give them back especially if you are fixing a young dog. Mine took all of 5 minutes to start licking her stitches. Staff is all pretty nice just know they are very busy and stressed! Make your appointments well in advance!
I loved how they took care of my daisy! I will be taking all my dogs to them. 😍😍😍 she acts like she never lost her leg!
I just moved to the area a few weeks ago, so I was nervous about finding a new vet for my cat to get her vaccine boosters. Everyone here was very nice and friendly. Very affordable. Wonderful experience all around from the receptionists, vet techs, and even others in the waiting room. I am happy I went with my decision to bring her here. I will definitely keep this clinic as my go to for my cat and any other pets I may have in the future.
Our sweet baby girl cat was very sick and we called about 15 minutes before closing and they allowed us to bring her right in. They got us back right away and Dr. Smetak was incredibly kind and understanding. Hoping our girl recovers. Still watching her closely. Were thankful to have such an amazing office to take care of our fur babies.
Helpful, friendly, careful with our cats. Affordable and fast service during this normal, annual visit.
Love Dr. Smetac. I have used her since I moved here in 1985 to care for all my pets. I have tried other vets in the area, but I always come back to her.
Absolutely love the whole staff. We have a boxer with a heart defect and they take just amazing care of him. We also had our first appointment with our new baby pit bull and they absolutely fell in love with him. Thank you Mesa. Yall are amazing
First of all I really like the vets.The other staff is just awful!!!!! The are rude when you call rude when you check in. Rude when you ask about your appt being an hour late. Most people make appointments for a reason. To sit at an appointment for over an hour then have to leave is ridiculous. Better clear your entire schedule for an entire day to go to the vet here.
It was a great overall experience. Wait time was not long. Everyone is so nice and welcoming!
The staff is so friendly and welcoming! This is my first dog and they were so gracious and so sweet and answered all my questions with a smile! It was truly a great experience. I felt like the staff went above and beyond in making my puppy (and myself!) feel welcome. I will definitely be recommending my friends, family and coworkers to Mesa Verde for their pets!
Great Vet, Great Staff very accommodating and personable. Took great care of my dog. Very clean and Profesional.
Today was my first visit, the front desk was professional and friendly. The most important thing the doctor in training was awesome she listened to our concerns. She look at us when she spoke to us and treated our dog not like a number with care .Acknowledging our pet.
Staff was not helpful or informative. I repeatedly told them I was a new customer and they failed to inform me in the types of grooming a services they had. My dog needed an anesthetic and I wanted to be informed on the procedure. I had to wait and look at all 3 women for one to ask me what I needed or questions I had. They failed to inform me in the duration of the service and failed to call me when my dog was ready to be picked up. I had to call them because it was taking too long and I was told she had been ready for awhile. Overall poor experience. Would not go again.
I recently bought a Shar Pei puppy who has had various health issues but the techs/vets have answered all my questions as a new dog mom with a difficult puppy. They offered instant solutions and treatment for her issues and really seemed to care. They have put my mind at ease and I know my dog is getting the best care when I take her in.
Great clinic for regular check ups and maintainence for our doggos. Great people, and the other Pet parents are sooo delightful to interact with. So many types of pups to see. They seem very caring. It can be quite full often, but they see you within a timely manner.
Made an appointment yesterday to get my 3 pups seen today for a heart worm screen. The lady on the phone verified that I did not need to see vet, and that it was okay for a vet tech to perform the testing. She did not ask me if it was okay to separate me from pets one by one for them to perform the test in a separate room. I want to make sure my dogs are treated properly when their blood is taken, so was not comfortable with that. Because of this they said I would have to wait a while or reschedule, even though this was a communication error on their part. When I asked the vet tech to speak with someone about this because I had made an appointment and did not feel it fair that I would have to wait or reschedule, a lady standing a few feet behind her very unprofessionally stated in a demeaning manner I was the one you talked to and I am the office manager. I asked you yesterday if they needed to see the vet or if they could just see the tech so they could do it right away. If you want to wait its gonna be a while cause we are busy, or you can just reschedule. So, no apology? No sorry for the confusion, lets see what we can do to make this right. You may think about clarifying with your clients in the future whether they are okay with you separating them from their family members (dogs) for a procedure in which they are getting blood drawn, especially if they are new to your clinic.
Best in town, excelent service in and out in 20 mins , been using them for 5 years
Called to get my male cat neutered. The price was reasonable and the timing was perfect. There was a mishap with billing but the front desk caught it quickly and corrected it quicker. Will be coming back with a large smile.and would reccomend! 👍
My dog had been suffering from heart and lung problems, which never seem to be getting better. He has an X-ray and was giving several medications. I decided to take him to Mesa Verde Animal Clinic.At Mesa Verde, they found a mass in his lungs and I wasn’t aware of it at the other vet. They have been treating him and he has made an 80% recovery. He has been doing so much better and I feel like I have the master of my home back😄. Thank you to the doctors, all the wonderful nurses, and staff. Thanks for giving me my friend back for a little while longer.
They have taken care of all 3 of my fur babies and are very professional
I really have nothing that comes to mind that could make our experience any better. The entire team goes above and beyond the attention to detail is unlike any Ive received in my cats 18 years of vet care. I am lucky to have my cat cared for by this facility.
The staff is absolutely fantastic! Take our 3 dogs & 1 cat here for everything! My sisters 2 dogs are treated here also. We wouldnt trust anyone/place else with our fur babies!
I truly am thankful for Mesa Verde Animal Clinic. They have always treated my cats with love & quality care. Their customer service is wonderful!
Jasmine went for her grooming and they were able to clean her up and make her look brand new.
The vet and vet techs, as well as receptionists etc, take great care of our 3 dogs. They are often still open when so many businesses close around here as well. They are able to groom our dogs when others have had difficulty.
The staff is nice enough, not super friendly but get the job done. The facility could use some updating but thats just aesthetics and has nothing to do with quality of care. The main reason Im giving 3 stars is because I was very happy to learn that they do boarding for a fair price, so I booked our 2 dogs over thanksgiving, 6 days, and when they came home they both had a cough. Both are vaccinated for kennel cough and the cough cleared up after about 5 days. Im thinking it may have been a cold or lousy air quality, but either way, it makes me concerned for the conditions of the boarding area. Also, both dogs pooped in their kennel on the way home, which is so out of ordinary and makes me think they werent able to go outside and relieve themselves as often as they needed. Its probably somewhat my fault for not letting them go when we picked them up but since theres only a concrete parking lot Im not quite sure how that would have been done.
Very professional and friendly staff. Took the time to explain what was wrong and what they were going to do.
Our poor guy (8 year old lab) had an ear infection and his regular vet couldn’t see him for 5 days nor would they prescribe any pain meds for him until he was seen. I called Mesa Verde and they got him in right away! They were very sweet with him, got him checked, and we got the right meds to treat him. We went back today, a week later, for a re-check, and he’s doing much better. What impressed me most is that they even want another re-check in 2 weeks to make sure the infection is completely resolved. They called to confirm his appointment yesterday, and we were in and out today in under 30 minutes. I appreciate them working him in last week, taking care of him, and following up to be sure Louie is doing better. Caring vet, reasonable prices, and great care. In 34 years of having multiple dogs, this was our first ear infection, so we really didn’t know much about how to treat them. But Mesa Verde knew, and they’ve been taking great care of our pupper!!
Mesa Verde has always taken great care of our puppies. Very clean and super friendly!
We had very good experiences here until probably the last 6 months or so. The wait times have become ridiculous. Today we left without being seen after waiting an hour and a half in our car (I can’t take my dog in there with all the cats running around) for an injection that didn’t even require a visit from the vet. The receptionists are often hostile and have no sympathy for your dog or children that are being forced to sit in one place for hours due to their inability to schedule appointments correctly. I don’t think it’s reasonable to need to take the entire afternoon off for an injection that takes less than 5 minutes.
Fast friendly service. I have a dog that bites and they handled him very well, even tried without the muzzle first but we had to use it because he did try to bite several times and they were very understanding about it. I had 3 kids/2 dogs with me so we were loud and busy but they were patient with us as well! This is our new vet home!
I normally dont put reviews but I felt I really needed to this time. This morning was the fourth time dealing with the receptionist at this vet office. I have a boxer female that at this point WAS a patient there... Each time Ive been to this office the receptionist has been extremely rude! This receptionist acts annoyed by your presence. She doesnt stop to even look at you when you are speaking to her and gives you attitude... Todays experience was just about enough for me ... My new Male dog got his leg hurt late last night.. He had been in a lot of pain and at that time I thought he mightve broken his leg.. I was up all night tending to my hurt boy waiting for my vet office to open up.. I get there and the receptionist refused to let the vet check him. She wouldnt even look up at me when speaking and then giving me attitude tells me that their busy.. However, I guess this was a good thing because now I found a much better clinic to take my animals...
I have read many of the negative reviews and it sounds like there are so many people that simply don’t realize how stressed Midland is these days for Veterinarians. (Professionals of all types, to be honest) I went in for an appointment today and waited just 10 minutes after it was scheduled. C’est la vie Or such is life in English. At a doctors office for the dentist or medical professional you can wait upwards of 2 hours sometimes. This is life at this stage in Midland. Must learn to adapt. I received excellent service and the vet was a pleasure as she always is. Sometimes you will get a receptionist that will be short tempered or perhaps cranky. To be honest, I think most people seeing people and dealing with animals on top of that all day may do that to a person. Patience kindness and above all understanding needs to go into dealing with all of the people that work at the front whether it be at a restaurant or a professional office. Just not worth getting upset over.
I scheduled an appointment for my two dogs at 9:30 am. At 10:10 am they had only called 2 patients back while I was there and there were still 2 more patients ahead of us. There is a sign that says please have all pets on a leash or in a carrier, but there were several cats and a dog roaming around freely. The place stank of cat piss, was very dirty, and organization was non existent.
Mesa Verde and Doc are always amazing for me and Zoey. They always treat Zoey like family, and make her comfortable every time.
Great! The front desk staff, Vet Techs & the Vet were all very sweet & kind. Our Cocker Spaniel needed her booster shots, heart worm meds & her ears needed to be treated. They were very gentle with Maggie & they made her feel very comfortable. Were making this our vet for our cats as well. 😊
Just got two new puppies; Jack and Russell, and I am positive I could not have chosen a better Veterinarian! You can tell the people who work there really care and want only the best for your pets.
The staff at Mesa Verde are great. My two guys Chance and Jordan love it there and I always feel so good when I have to leave Chance with them over night if I have a business trip or I am on vacation. Its always a great experience. All around great animal lovers....The staff is very caring and so are the doctors and I will forever recommend them to other pet parents such as myself.
We have gotten vaccination boosters and grooming done for our 3 miniature schnauzers here, and we are very happy. The people that work here are thoughtful to the animals, and do a great job. 5 stars!
This clinic has always been very kind to all the animals i have seen taken in. They do everything possible to help the people they can as well as their fur babies. As far as I know they are some of the most caring and compassionate people I have ever met. I will always recommend this clinic and the amazing work that the Drs do. Both of my dogs have been in for a spay and neuter with no complications as well as shots and etc. I always leave absolutely happy with their work!
Brought my baby here for her shots. Dr was very nice and knowledgeable. When he came into the room he took a couple minutes to talk to my girl and calm her down before he started the examination. It made a very big difference. I was very impressed.
I’ve been using Mesa Verde for 16+ years. Dr. Smetak and staff have always been caring, compassionate and helpful!
Took my little Rosie there for a hurt leg and two weeks later she was dead. They gave her a medicine that was not supposed to be used with a diuretic. I went to pick her up and the vet came out and said she was breathing good . I asked if I could go back there and when I did my dog was in the kennel dead. She had been dead as she was cold. My heart is broken and they do not care. I am sorry I ever took her there. They always were saying my dog was 14 when she was only ten years old. They cant even get the age right from a pulled muscle to death in two weeks. Something is very wrong at that clinic. She also had a very large bump on her back where they were giving her shots. I hope everyone needs this warning.
Absolutely enjoyed the care and time they had for Eevee when her ear was swollen. I was a worried mess and they helped ease us both! Highly recommend and well be visiting soon to get her spayed.
We have been clients of Dr. Smetak for many years. This very busy Saturday morning I brought my old schnauzer in with what I thought might be a bladder infection and asked if they could work us in. We only had to wait about 30 minutes to received high quality, professional and kind care for my old girl. Thank you!
I called here about a week ago because my new pup was not feeling good and they gave me all the information I needed to get her back to her. They were super helpful and told me to call back or come in if I had any questions or anything changed. Very helpful!
Very disappointing service, we did the boarding for our dog. To say the least it was a nightmare! No one bothered to explain how my dog did, when we get her she is full of poop like she may have gotten sick no one bothered to explain or even call. I am so disappointed on our experience and will never recommend or go back in the future!
My dog was hit by a car and needed surgery on her fractured femur. I took her X-Rays in from the emergency vet and the vet at Mesa Verde came out and let me know exactly what they were going to need to do. They allowed me to visit every day she was there! My dog is like my child so I was so thankful I could get the piece of mind that she was doing okay by visiting her. They made sure to explain what all they had done while she was there and how I should care for her after I got her home when I was able to pick her up. After I took her home, they called to check on her which I loved. I had a great experience here and will be setting up appointments for my other 2 dogs.
Wonderful experience. Always able to get our pets in quick (usually the day I call) and all the staff are friendly and welcoming and are awesome with the animals. They will do whatever they can to eliminate any unnecessary costs and always very informative and helpful. I usually go in with a handful of questions (I am quite the worry wart) and leave with all questions answered and my mind at ease. I would recommend this clinic to anyone and everyone!
Do not take your pet here. Called to get my sick dog in and the receptionist here is so rude. Ended up canceling the appointment before she got done taking all of our info. She does not need to be the one answering phones dealing with customers. Customer service was awful. Wouldn’t answer questions just kept saying she’s just a receptionist. Told her to cancel the appointment because I’d rather take our dog somewhere else with better customer service. She also hung up on me when I told her to cancel the appointment because I didn’t like how rude she was being. Didn’t say ok I’ll cancel just simply hung up. How professional!!
Friendly staff and didnt have to wait. They really love animals there, some places can be rude and dont seem to enjoy what they are doing. This clinic is helpful and nice.
Dr Smetak and her staff are exceptional. I am sooooo pleased with their care for my babies. They treat them with so much love and consideration. Very blessed to have finally found a place that I can trust with the care of my boys. (Chihuahuas)😊💜🐕🐾🐾
The best, most caring group of people you will ever meet! Dr Smetak goes above and beyond for our sweet babies. We adore her, as well as her fabulous staff! So thankful for these wonderful people, and were blessed to have found them.
Worst customer service. I am pregnant and they would not help me load my dog in the car on top of that I have been waiting for 2 hrs to see my dog. My dog had a accident. They throw me napkins and tell me to clean it up, mind you I have a 77lb dog and was trying to keep him away from the other dogs. The lady in the front was very rude when I asked for someone to come clean the pee she just threw me napkins and told me to clean it while trying to keep control of my dog!
Love the group here at Mesa Verde. Theyre always so nice to us and our pets. We have 3 dogs and love how theyre treated here.
I can’t say enough positive things about Dr. Smetak and Mesa Verde Animal Clinic. Compassionate, warm, and loving to my babies...as well as more than capable, savvy, and extremely knowledgeable. As a research scientist, I’m a tough critic. Dr. Smetak is not only the vet I completely entrust with the care of my fur babies, she’s the best vet I’ve ever had. Period.
BEWARE!!I have been to this vet possibly a hand full of times. The times before this last time were great! No issues with staff or doctors. Made me feel comfortable and like they knew what they were doing. This last time though.... was much worse. I took my pet for the first time to this vet to get his yearly vaccinations. I even had all of his shots before so they knew what to give him. He is a 5lb yorkie. They gave him about 4 shots in the same area on his neck and cleaned his glands. The next day I noticed he hadnt eaten his food and he had vomited. I figured he was just having a reaction to the meds so I left it alone. The days after werent so bad he ate a little more but still hadnt been his playful self. I called the vet yesterday because I noticed he has a lump on his neck where he was given his shots. The lady at the front desk persisted to tell me it wasnt the shots he received and he must have gotten into something at home, while being pretty rude about it also saying shed have to double book me cause the vet is very busy today. So I left it and hoped hed get better. WELL... Today I woke up to him vomiting everywhere and he had diarrhea. I called the vet once again. I was upset so I had a higher pitch voice hoping they understood my concern. AGAIN I was told I was gnna be double booked and that the receptionist is more than positive it wasnt the shots that were given to him. She offered to let me talk to the vet herself and I said yes I would like to talk to her and the receptionist said well you cant cause shes in surgery right now, youre gnna have to wait until your appointment. So after all of my being upset and trying to figure out what could possibly be wrong with my dog I told the receptionist Im gnna have to take my business elsewhere and sarcastically thanked her for her help and she hung up on me very quickly. WHO WOULD WANT TO TAKE THEIR PET TO A VET WHO WONT EVEN TAKE RESPONSIBILITY FOR THEIR OWN FAULT!! I will be taking my service elsewhere. To greenbelt vet. I have had service with them before for a very very sick animal and they were nothing but kind and helpful through the whole process. So thank you Mesa Verde for helping me make a decision on which vet NOT to use.
I would NEVER bring any of my pets here after all the lies this vet has told an the heartache she has caused!! I wouldnt trust her to do a simple spay procedure nor anything else for that matter she left a persons loved one crying in pain an bleeding abnormally after a surgery she performed an said there was nothing more she could.do an then had the audacity to lie an say there was no way to determine cause of death an Im sorry but if it was me I would have taken legal action this place should be put out of business to prevent her from killing anyone.elses beloved pet!!!!!!!!!!?!
A very dear friend and puppy buyer of mine, lost her perfectly healthy 1 1/2 year old Great Dane at the hands of this vet after a simple spay surgery. It is our strong belief that she was bleeding internally and was left to die by the veterinarian in charge after ignoring bloody stools and lethargic symptoms. All she did was hook her up to an iv of normal saline and left then came back in the morning to find that she had passed away. When the owner started questioning her she just shrugged her shoulders like she could care less. She is a heartless woman and vet and should never be able to take care of anyones pets ever again.
The story I read about the Great Dane is awful!! I cant even imagine how hard it would have been not to be able to see your own dog knowing they were in such pain and depressed! The Doctors cold hearted shrugs are unacceptable! At Town and Country the Vets are amazing and took great care of our dog Sam! I am going to make sure that this story is shared on Facebook nopet owner should ever have to go through something like this ever!!
This Animal Clinic is great. They have an amazing attitude towards caring for your pets. They always go above and beyond to insure that your animals are going to be ok. Dr. Smetak is an Amazing and Caring Veterinarian, and Megan Morris is amazing Vet Tech. Both of them go above and beyond to make sure you animals get the proper care.
Shouldve known to stay away from this place they charged me for telling me I was a over concerned pet owner. I bring one of my fur baby’s back there and decline additional services and was charged for services I declined I was also told there were no charges for when I went to pick up due to having a voucher needless to say I went back and they preformed the services that I declined and charged me for unauthorized services definitely not happy at all with this place I will find a new vet and notify others about this joke of a vet.
I’m not sure how this establishment has any stars at all. I have a sick cat (not planned) they were double booked & not taking walk-ins. I questioned them not answering the phone (to make a possible appointment) was told they were busy. I get that. Midland is busy. I was refused service and asked to leave for I believe an “eye roll” about them not answering the phone. The receptionist up front is very very rude & has zero people skills.
They took great care of my dog. I had him boarded there 3 times, groomed twice and he went there for all his shots. I never had any issues.
***WARNING*** don’t leave your pets here! They killed our dog ! We brought our family dog to the mesa verde to have a surgery on his tail after the surgery my mom went to visit him & he was very drowsy. She left thinking that they would continue to watch him since his surgery was difficult but no ! They left him shortly after. They drugged him up & left, not to forget they told my mom & Dad different time from when they last checked on him. We wanted to bring him home right after the surgery but they told us we had to leave him until the next day to see how he’s doing, then they call my mom the next morning (today) the day we were supposed to pick him up that he had died & their was nothing they could do. We went to visit him to say goodbye & they told us that he probably had a “heart attack” Within those 9-12 hours HE WAS ALONE but that they weren’t for sure, then they handed us a bill for 1500$. My dad went to go tell them that we aren’t paying that because our dog died on their watch when they were supposed to be watching him but they left him, the veteran then told my dad that she had offered my mom the option of doing blood work but she refused, my mom had already done they same blood work a couple of weeks before & he was perfectly healthy, she then told my dad she think she should still get paid because is was a difficult surgery & that we can sue her if we want. Our dog was bleeding from his nose when we seen him but was PERFECTLY HEALTHY when we left him in their care ! They said they reduced the surgery cost from 600 to 400 & the other 1100 was for medicine & watching him !! When they didn’t watch him at all !!! So our baby passed away today after being apart of our family for the past 5 Years all because nobody wanted to do their job & take care of him, if he was more of a patent to you then just some way of getting money y’all would have stayed with him & cared for him like y’all should have. We wouldn’t have cared if it was extra!! We have no problem paying 1500$!! We would have paid 10,000$ if it meant we got to bring him home but we can’t& NOT TO FORGET THE VET SAID BULLDOGS & GREAT DANES ARE THE HADEST PATENTS SO IF YOU HAVE ONE OF THESE DOGS DONT BRING THEM HERE IF YOU WANT THEM TO LIVE *** note he was a English bulldog
When you call the with an emergency situation on Monday morning, and they tell you they cant see new patients until the next week, you immediately learn that animals are not this clinics priority. When someone tells them they have a dachshund that has hurt its back, they should know that animal should be seen within 24 hours. Mesa Verde would not do that.
This has been my vet for 2+ years, 1 dog and 1 cat. Both doctors and staff are great. Its small and can be noisy, so my animal didnt like being boarded there.
We took our dogs there for the first time yesterday and were very impressed with the staff and prices. Everyone was so helpful, kind and seemed to truly enjoy their jobs. Goodbye Greenbelt, well be going here from now on!
I love Mesa Verde, they are always willing to accommodate me. Dr. Smetak is so caring and always takes good care of my babies. Thank you Mesa Verde and Staff
Mesa verde is the best vet i have been too..i have been to 3 different vets in this area and they was awful..i had given up on finding a vet here in midland...im so glad i decided to try one more...mesa verde is now my #1 vet this is place my baby will always come...i hate to call any place perfect...but mesa verde has nailed it..this is the most awesome place to take your animals..you wont be disappointed.....thank you again for saving my babies life he wouldnt have made it without the crew at mesa verde..thank you
Just took my cat jarjar there the other day and its been several days later and the office called to follow up and see if he was doing good and I appreciate that alot. The place was cool cats and dogs walking around, I would usually take my pets to Odessa but I didnt want to drive over there so for those yall looking for vet I would reccrecom its only 50$ for the visit.
So far so good... The doctor has been nice. Also, I like it that they have a house cat and dog running around.
Horrable experience! They LOST my dogs remains!!!! We have used Mesa Verde for a few years for our pets. They have always seemed competent. They are trully over crowded with animals and staff. Maybe that is there problem. Until reciently we thought they were a decient establishment. After nine years with our dog we lost him in their care. I can not say if it was their fault or not but after how they treated his remains it is uncertain to me that they are not responsible! We decided to have him cremated at one of two locations in this area (there is a third location that picks up from them and cremates. Its the pound!). That was on January 4th. Every week my wife or I would call to see if they had him back. Every week they would say No, but we will call you when he gets here. This happend for four weeks! It never dawned on them to check up on the situation. So on the fourth week I decided to call the crematory directly and at a huge surprise they told me they didnt have him!!!! They assured me that they always return the remains within 24-48 hours. I asked them to check their records and they did. They could not find anything. I called Mesa Verde and told them the situation and then i went in to talk to them! I talked to the owner and several employees. None of which could tell me where my do was. I was upset! They called both creamatories. This went on for hours and nothing came of it. Then at night (6:45pm) the front desk called me and assured me that they found my dog in a cooler behind the freezer. An intern must have put him there they said. So I went in first thing in the morning to verify it was my dog they found in a cooler after a month of sitting before the crematory picked him up. I guess they thought I would just take their word for it and let them cremate him without me seeing. So when I showed up the vet came up front and said Sorry we still cant find your dog. Apperantly her staff was hoping they could make me happy by giving me some random dogs ashes and never told the owner/vet!!!! Or she atleast acted that she didnt know. They have zero accountability control! They clearly have no idea who takes the dogs. They simply label them and let who ever they think should take them, take them! Without checking. With this level of incompatants this is why I can not truly say they are not at fault for my dogs passing. Maybe they assumed he would be checked on by someone at night while recovering and it never happened! Who knows! But I do know that they will try to trick you with another dogs remains if you do not physically check before pickup! The horrable part about this is in the beginning I even told the vet/owner I do not want another dogs remains being passed on to me just for false closure. She assured me her astablishment would NEVER do that!!! Well they just tried to!
Great the only place I trust with my dog Darla
Appointments dont mean anthing at this place. Watch out, they will double book and not let you know. Then you are s.o.l. and can wait until they can work you in or you can reschedule. This is not a way to run a business or clinic. I would recommend going somewhere else. They dont care about their patients or customer service at this place.
They were so nice when I called and set an appointment! Understandable and quick! Mist places we called they were rude and didnt want to take a second to explain but the lady who I talked to was wonderful. Thank you, keep up the good work!
I did not even make it through filling out the paperwork. They required a SSN and a Drivers License number. I told them I would not give them a SSN, They do not need it because there is no insurance or medicare. They told me that would be ok but they would not treat my dog for emergencies or take a check without it. so I canceled my appointment and walked out.
We love it there, the entire staff is very professional and accommodating.
Thank you so much for your time and care on a last-minute call for our Scout Man. From the front office to the back office everyone is so kind and helpful and always smiling. Your prices are reasonable and everybody was so sweet to my girls
The staff were all kind, compassionate, thorough and very knowledgeable. They explained all the information in a clear, helpful way. We sincerely appreciate their help!
Killed a dog and did nothin to rectify situation. Refused to let owner see dog after it was clearly in distress. Stay away if youd like your animals to live. No one should lose their baby to a simple spay operation or be refused to comfort dog in last hours.
Very rude staff, a lady by the name of Tammy hung the phone up on me and the insurance companies face. The insurance company had been calling and faxing for days to get information that was needed and I guess it was too much work to lift a finger and fax a report. Wow Tammy you don’t deserve your job!
This is a great clinic!! The staff truly care about you and your animals. They are very friendly and nice. Highly recommend this vets office!
Simply the BEST vet clinic in Midland!! They treat our dogs like family and the staff is friendly and professional. Not easy to find in Midland...
Good quality vet care, but poorly managed office. Expect hour long waits, and staff who dont know how to work the computer systems.
We had a dog with a hurt paw, she was walking on three legs. We took her into the vets office and they were extremely rude to us and said they wouldnt be able to see her for five days. They are heartless.
Staff are very friendly. Took my dogs in for their shots and the staff even helped me unload my pups. It took no time at all for their shots.
Dr Norris is one of the best ever !!! Very loving ! We love her!
Theyre awesome Im from out of town and they were able to help me out of a pinch
Very friendly and knowledgeable staff. The waiting room is small, but its not a problem because you dont wait for long. They take great care of my Frenchie.
I called Tuesday morning, stating that my dog was very sick and possibly needed put down, they said the vet needed to examine him and they had no openings until next week!!! My dog passed that evening!!
Dr. Morris is great! She always does a great job with my animals!
Im in love with this vet was so amazed by the way we was treated had 2 emergency and they got me in asap with out biting my head of with the financial as well will be back for all my animals, if u have not tried them please do at least once u will go back again and there price is are great as well💙💚💜💞
They have been my vet for years and would highly recommend them!! Such a friendly staff, always willing to help and answer any questions that arise!
Caring and knowledgeable staff! They really do love their jobs and their animal customers.
As always the best service ever. Feel like part of a family there. Dr really cares about my dogs.
New to the area and was having a hard time finding a vet that had spray and neuter prices lower than 300$ in this area (which explains the stray animal problem midland has...in Dallas you can neuter your pet for like 35dollars) this was the most reasonably priced and seems to really care about the animals there, they even have cats who live there which I thought was very sweet:)
They take great care of my animals and always have the highest level of customer service. I appreciate the work they do.
You will probably not find a more caring or capable veterinarian than Dr Smetak. We have taken out pets there for well over 10 years. Can be hard to get in.
Best in Midland! I absolutely love Mesa Verde! I wouldnt take my pets anywhere else! Excellent team!
Everything is super good, I love the clinic and how they treat my baby when they treat her there.
Staff and Vet are great! Highly recommended them.
This place is ok but some of the people that work there are very rude and not helpful and some of them are I don’t know if I would go to this place bc some of the people weren’t very helpful and seem that they don’t care about some animals I feel like they don’t care and they don’t seem to see what happens and it seems that sometimes they just care about themselves
My little Westie always gets excited when we enter the front door. He is never nervous whenever we visit. Thank you for taking care of Bentley
They have taken care of our pets for years. Kind, knowledgeable staff and doctors. Always welling to help and care for our pets.
They are wonderful always took such good care of our precious Peyton. And now with our Miley they really are awesome! !!!
We love Mesa Verde Animal Clinic. The doctor and her entire staff as so kind and accommodating.
The people at this clinic all really care and will do whatever it takes to bring your pet back to health. They are all wonderful.
The reviews of the office staff being rude is true unfortunately. I was hoping that they might have fixed the problem because the person answering the phone is the front line of the business but she was not friendly at all...
Dr. Smetak and her staff have always been so caring and helpful with our furry family members!!
Everyone is so nice to me and my animals. I feel welcomed and comfortable. Love them!
We take our cats here every year for shots, and to get them spayed when they were young. Never any problems, short wait time.
Friendly staff and fair pricing. Always flexible and friendly. We feel like family here.
Awesome staff. Great clinic super caring and friendly! Thank u from me and Minnie xoxoxo
Always friendly and they care about your furry family member.
Vets were awesome and truly cared for our fur babies prices were fair.
The staff are terrific and very helpful. Took very excellent care of my injured dog.
I took my puppy there and unfortunately the dr didn’t care so much to share more info about my concerns, so I had to google what to do about the issues.
They are very kind to our pet.and he loves going there
They were great with my cat, and were so sweet to follow up with us
They were great and took care of my dog
Called about a dying 2 week old kitten and was immediately told they will do nothing unless i am willing to pay them she then said to take it to the pound i told her i called them and they would only put the animal down and these are the people you want to care for your animal they are heartless did nothing to even point out the direction to go like for help
Took my fur babies here and they did a great job!
The people were very nice and helped my dog.
Our baby Chloe needs a lot of medical care. Mese Verde Animal Clinic has been there for our Family! Thank You!
Only 3 Stars. In person they are super kind, smart and helpful. On the phone short, unknowable and....rude.
Everyone treats me and my dog Daisy good. They care about our pets.
Good vet but wish you could repurchase meds needed for a reoccurring condition without having to bring in your pet
I have boarded my pup there twice and always had a good experience with them.
Awsome place great customer service and friendly staff
Most heartless people Ive ever encountered in my entire life. God will remember them
Always helpful and friendly staff. Have never had any issues with them.
Theyve always been kind and loving while taking greasy care of our 4 legged kids.
Everyone is very sweet and they are always quick to get us in and out
I liked the vet and the way she handled my baby kitten.
Fantastic people there, affordable prices. Couldnt ask for much better.
Friendly people and nice place. Always take good care of my pups.
The staff was so incredibly nice and patient with my fur baby. Thank you!
Best care for my animals and able to get in. Well managed and excellent care.
Love Dr. Smetak, the techs and the care we get!
Excellent service 👏
They done a great job grooming my little dog
Very professional and fair priced. Love Dr Smetak!
Friendly Staff and they always take care of my Dog
Kind of a messy unkempt place , although an animal clinic cannot be expected to be REALLY clean . the service wasnt the best either
They love and always take care of our animals!
Awesome care all the staff is great with my pets
Took great care of my dogs. Thanks to the staff for being so helpful
Everyone was so helpful & friendly ! Really like Dr Smetak & Martin.
Staff is so good with my dog!!! Gentle and kind!!! Highly recommend!!!
Meas Verde is a good veteran for dogs and cats
Helpful and friendly staff, like how theyve remodeled. It was previously a little too small.
Caring and friendly staff and very clean!
Dr. Smetak and Dr. Betton are a couple of the best in Midland. I highly recommend them!
Great service great staff love taking my babies here
Always seem very knowledgeable and truly care for your pets
Have never had a problem with the staff and they pamper by dog
Love everyone there but the receptionist Tammy is so rude!
I was on hold 30 minutes.. Called back and no answer..
They took care of my cats back when I lived in Midland.
People that truly care about your 4 legged family members. Always in and out with no problems.
Great doctors do a great job and prices are very reasonable
Good
Great staff and wonderful vet.
Receptionist and vet techs are very pleasant.
Great, loving, grounded, busy, not overpriced. Be prepared to wait.
Great Place
One of the best vets in Midland
Everybodys very helpful and nice, and of course ANIMAL LOVERS 👍👍👍👍
Great experience with them!
Fast service and friendly staff
Great employees. They are doing a great jod
Very friendly staff, and reasonably priced
Like the staff and Vets, wait time was too long!
Best customer service!!
👍
When someones animal draws blood you expect an apology.
Staff are great and friendly.
Very sweet and very helpful
Great staff. Very friendly
Wonderful Vet, nice staff
Horrible dont bring your baby here
Total reviews rating 4.4
199 Reviews for Mesa Verde Animal Clinic 2023:
Review №1
2022-04-09Very pleased! I cannot say enough how grateful I am for Mesa Verde getting my pup in same day and helping her. The staff was all so caring and attentive and the Dr was very kind and knowledgeable. I felt very at ease when she assessed and gave her first treatment plans.Definitely recommend!
Review №2
2022-02-04Very sweet staff. Were able to get us in same day for our pup with some back trouble. The doctor was very nice and took her time with us, listening to our concerns. The vet tech even took the time to split up our pups pills into the right dosage before we left when she didnt have to. We will be back to see them again for our regular visits! Pup is already feeling better after her meds.
Review №3
2022-04-01Our cat was very sick. We called at 3:30, explained what was going on and was able to be seen before 5. They has prescriptions for us there and had given hee a shot. The vet is so nice and gentle with our cats, we wont go anywhere else!
Review №4
2022-07-09Good Clinic, Posts when they are going to be out of the office and who to call when this happens. They took our sick pup when no one else would after our Vet retired. I appreciate the services they offer.
Review №5
2019-04-20It is so difficult to get a vet appointment in Midland. I was fortunate enough to call on Tuesday and was able to get an appointment on Friday afternoon (which I consider fast). The person that scheduled me over the phone was very helpful and efficient. When I got there I also received a friendly greeting and only had to wait about 5 mins to go in. I did notice that they were constantly busy but nevertheless they were still able to take their time with each animal and did not seem in a rush. As I was in the waiting area I got to meet some of the pet residents from the clinic and they were really cute. I thought that was awesome. The doctor was very nice and knowledgeable and I did not have to wait long for my kittens testing results. She demonstrated how to use the medication and was awesome at handling my pet. I do have to warn others that there is a new client fee of 5 dollars but overall I payed as expected and also got to buy a cute candle from their display. I will definitely be contacting them for any other vet services soon.
Review №6
2022-06-06We just recently moved to Mesa Verde our little dogs get anxious with a vet visit but the vet techs and the vet made our babies feel at easy. They have been nothing but helpful and loving to our dogs.
Review №7
2022-06-19Took a cat that Im sitting in for an eye injury and they are very kind and helpful getting it situated and treated. The staff seems to really like their jobs and cares for the animals.
Review №8
2022-07-14Everything was great! Waited a little longer than expected, but it was fairly busy. Love Dr. Smetak!! She truly loves all the animals!
Review №9
2021-12-22So far the experience has been fantastic!! I have used Shannon animal clinic for years and since they went corporate they have disappointed us a number of times!! To the ladys at the front desk and the vet in the back they have made me feel like a person and they seem to actually care for your animal!! Havent been billed yet so havent seen that process. One thing I do find odd is there was no talk on a estimate on what the procedure would cost. I understand the animal needed care but right at Christmas and as a school employee the cost could be detrimental to a person in my status. But so far this place has been a God send and everyone there has gone above and beyond for me my son and my pet!! I highly recommend
Review №10
2022-04-19Ive been going to another vet for over 25 years but they were bought out by corporate so I had to go elsewhere due to the prices. Mesa Verde is very reasonable and very caring towards my pets and took me in without hesitation!